Service Dispatcher

Description

• Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers.
• Demonstrate the ability to dispatch calls in an organized customer centered approach.
• Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift.
• Maintain up-to-date records of parts and job status on dispatch boards. 
• Follows all company credit procedures for billing and COD calls.
• Follows all manufacturer authorization procedures prior to work being done

• To successfully perform this job an individual must be able to perform each essential job functions and other assigned duties that may be assigned in the course of work and business.      

• 1-2 years of customer service experience in a related field
• Knowledge of dispatch systems or logistics
• Demonstrates the ability to work as a team
• Outstanding organizational and multitasking skills
• Fast data entry
• Experience working with Microsoft Office programs
• Strong active listening and communication skills
• Completion of a satisfactory background check and drug screen is required.
• Must be at least 18 years of age.

• Medical, dental, and vision insurance coverage 
• Optional short term disability coverage 
• Company paid, long-term disability and life insurance coverage.
• Paid time off for vacations and holidays 
• 401(k) Retirement plan with company match 
• Competitive starting hourly rate