Service Dispatcher

The Service Dispatcher is the quarterback of our plumbing, heating, and cooling team—calling the plays, keeping the pace, and making sure every move sets our technicians up for success. In this role, you’ll coordinate daily schedules, optimize routes, and ensure timely service delivery while being the reassuring voice on the phone for our customers. If you bring positive energy, thrive on solving challenges in real time, and have an intuitive knack for keeping things running smoothly, this is your chance to shine at the center of the action.

Responsibilities include:

·       Assign service calls to electricians and HVAC technicians based on skills, location, and workload.

·       Monitor job progress in real time, adjusting schedules for emergencies or delays.

·       Optimize routes to reduce travel time and maximize billable hours.

·       Communicate schedule changes to technicians promptly.

·       High School Diploma/GED is required, some college preferred.

·       Experience working with a skilled trades and/or home services related company preferred but not required.

·       Excellent organizational skills, self-starter and reliable.

·       High level of accuracy and attention to detail.

·       Exceptional verbal and written communication skills.

·       Courteous, professional manner, and strong customer service skills.

·       Strong computer literacy and typing skills.

·       Excellent multitasking and follow-up skills.

·       Able to work both independently and as part of a team.

Hard Work Deserves A Generous Reward. Get Rewarded.
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:

·       A Smaller, More Flexible & Nimble Company

·       Competitive Pay & Special Bonuses - Earn $20+/hr + bonuses

·       Growth Opportunities

·       Ongoing Training to Learn Valuable Skills

·       Paid Time Off

·       Employee Appreciation