Service Dispatcher

Service Dispatcher – Toyota Dealership

Toyota of Murfreesboro is seeking a highly organized, fast-paced Service Dispatcher to join our growing service department. This role is critical to ensuring an efficient workflow between advisors, technicians, and management—helping us deliver the exceptional Toyota service experience our customers expect. 

Position: Service Dispatcher

Department: Service

Location: Toyota of Murfreesboro – 3434 Bill Smith Dr., Murfreesboro, TN

Status: Full-Time

Reports To: Mike Thomas, Hiring Manager / Service Management 

Key Responsibilities

• Assign repair orders to technicians based on skill level, productivity, and workload

• Maintain an accurate and efficient dispatching flow throughout the day

• Monitor the shop schedule and adjust assignments to maximize efficiency

• Communicate with service advisors regarding job status, delays, and completions

• Prioritize work for customer-pay, internal, and warranty repairs

• Track technician time, flag hours, and job progress

• Coordinate with the parts department to ensure timely delivery of needed components

• Help maintain a safe, clean, and organized shop environment

• Support team members with problem solving and workflow issues 

Qualifications

• Toyota experience preferred

• Prior dispatching experience in an automotive shop preferred

• Strong multitasking and time-management skills

• Excellent communication and problem-solving abilities

• Ability to thrive in a fast-paced, high-volume service environment

• Understanding of repair order flow and technician skill sets

 • Experience with dealership DMS systems (Reynolds, CDK, etc.) preferred 

What We Offer

• Competitive pay based on experience

• Health, dental, and vision benefits

• 401(k) with company match

• Paid time off

• Ongoing training and career growth opportunities with Toyota

• Professional, team-focused work environment 

How to Apply

Please send your resume and contact information to the attention of: 

Mike Thomas – Hiring Manager

Toyota of Murfreesboro

3434 Bill Smith Dr.,

Murfreesboro, TN

Phone: 615-890-1500

Website: ToyotaOfMurfreesboro.com