Service Dispatcher

SERVICE DISPATCHER – GMC
Location: Oakes GMC – Kansas City, MO
Schedule: Full-Time | Monday–Friday
Compensation: $3,500–$5,500 per month, based on experience and performance

ABOUT THE ROLE

The Service Dispatcher plays a critical role in keeping the GMC service drive running efficiently. This position manages technician workflow, assigns repair orders, and coordinates with advisors and parts to ensure jobs move through the shop with minimal downtime. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

PAY & BENEFITS

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  Competitive pay based on experience

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with company match

  
  


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  Paid time off + paid holidays

  
  


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  Employee discounts

  
  


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  Career growth across multiple stores

  
  


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  Locally owned and operated

  
  


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  Tuition reimbursement

  
  


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  Community involvement and volunteer opportunities

  
  

WHAT YOU’LL DO

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  Manage daily shop workflow by assigning repair orders based on technician skill level, certifications, job type, and workload

  
  


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  Monitor technician productivity, efficiency, and utilization throughout the day and adjust work as needed

  
  


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  Coordinate with the Parts department to confirm availability, manage backorders, and respond to ETA changes

  
  


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  Communicate job status, delays, and diagnostic needs to service advisors to support accurate customer expectations

  
  


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  Control cycle time by prioritizing waiters, same-day promises, and internal recon work

  
  


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  Identify workflow bottlenecks, technician overload, and potential quality concerns

  
  


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  Prepare the next day’s workload to ensure technicians can begin working immediately

  
  

WHAT WE’RE LOOKING FOR

We’re looking for someone with prior experience in a dealership service department, preferably with GM, who has a strong understanding of technician workflow and shop operations. The right candidate is organized, detail-oriented, and comfortable making real-time decisions throughout the day. Clear communication is key, as this role works closely with service advisors, technicians, and the parts department. This position requires someone who can stay focused and effective in a fast-paced, structured environment.

REQUIREMENTS

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  Valid driver’s license with a clean or acceptable driving record

  
  


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  Ability to pass a standard background check

  
  


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  Strong reliability and consistent attendance

  
  


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  Comfortable working in a fast-paced, customer-focused environment

  
  


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  Basic computer skills and willingness to learn new systems

  
  


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  Previous service department or dispatcher experience preferred

  
  

ABOUT OAKES AUTO GROUP

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees’ successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We’re proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you’re looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.