Service Dispatcher

Company : Blackrock Resources Llc

Job Type : Full Time

Poquoson

Number of Applicants

000+

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Job Description - Service Dispatcher

Service Dispatcher / Customer Service Coordinator
Pay $18-$21 an hour
Location: Newport News, VA
Primary Responsibilities

Customer Service & Dispatch

Answer incoming service calls promptly and professionally (multi-line phone system).
Schedule all service requests within 24 hours and ensure timely technician response.
Keep customers updated on technician status and response times.
Maintain and update the dispatch board daily.
Follow up on unscheduled or open service requests.
Schedule surveys, warranty calls, start-ups, preventive maintenance, and quoted repair work.
Perform customer satisfaction calls as assigned.
Address customer concerns immediately and escalate when necessary.

Work Order Management

Create and verify accurate work orders, including customer details and cost coding.
Complete new customer setup and confirm payment method for first service.
Review open call lists weekly to ensure all calls are assigned and scheduled.
Provide daily paperwork to billing for processing.
Update customer portals as required.

Scheduling & Productivity

Assign technicians based on skill level, location, priority, and customer needs.
Coordinate with sales/estimating teams to ensure technicians have required parts and job details.
Ensure preventive maintenance and service agreements are completed on schedule.
Provide technicians with daily schedules for the following workday.
Monitor technician performance and report concerns to management.

Teamwork & Communication

Maintain strong communication with customers, technicians, and internal departments.
Support office staff as needed and contribute to process improvements.
Demonstrate professionalism, organization, and a team-oriented mindset.

Safety & Compliance

Promote safe work practices in the office and field.
Coordinate construction warranty calls per established procedures.

Qualifications

High School Diploma or GED required.
Minimum two years of data entry or administrative experience.
Proficient in Microsoft Outlook, Word, Excel, and service management software.
Strong organizational and communication skills.
Ability to prepare reports and communicate effectively with customers and field staff.

Working Hours: 7:00 AM - 4:00 PM

If interested, please submit resume to [email protected]

#LI-AM1

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Service Dispatcher

Job Description - Service Dispatcher

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