Service Dispatcher

Service Dispatcher (Full-Time)

Starting Pay: $50,000/year

For decades, Tom Kadlec Honda has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a Service Dispatcher to join our growing team!

If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Honda, operating from our state-of-the-art dealership!

What You’ll Do (Job Responsibilities)

As a Service Dispatcher, you play a key role in keeping our service department running smoothly and efficiently. Responsibilities include:

• Assign and dispatch repair orders to technicians based on skill level, availability, and workload


• Monitor workflow in the service department to ensure timely completion of jobs


• Communicate effectively with service advisors and technicians to manage priorities and expectations


• Maintain an organized dispatch system to maximize shop productivity and efficiency


• Track progress of vehicles and update service staff on job status


• Reassign work as needed to meet deadlines and customer expectations


• Assist in resolving scheduling conflicts and workflow challenges


• Ensure proper documentation and accuracy of repair orders


• Support the service team in delivering an exceptional customer experience

Why You’ll Love Working Here

At Tom Kadlec Honda, you’re not just an employee — you’re part of a team that invests in YOU.

• 401(k) with Company Match – Traditional & Roth options


• Generous Paid Time Off – Vacation days, sick leave, and work-life balance


• Comprehensive Insurance Coverage – Medical, dental, and vision plans


• Employer-Paid Life Insurance – Peace of mind for you and your loved ones


• Short-Term & Long-Term Disability Coverage


• Critical Illness & Accident Insurance


• Flexible Spending (FSA) & Health Savings Accounts (HSA)


• 24/7 Employee Assistance Program – Up to 10 confidential sessions per year


• Employee Discounts – Vehicles, service, and parts


• Financial Planning Resources


• Supportive, Experienced Management


• Positive Team Culture – Clean, friendly, collaborative environment


• Paid, Hands-On Training – Learn and grow with industry-leading support


• Competitive Pay Plan – Earn what you're worth


• Opportunities to Advance – Build a long-term career with us


• Closed on Sundays – Dedicated time for rest and family

What We’re Looking For

• Strong organizational and multitasking skills


• Excellent communication and teamwork abilities


• Ability to work in a fast-paced environment


• Problem-solving mindset and attention to detail


• Previous automotive or dispatch experience preferred (but not required — we’ll train the right person!)

Join Our Team

If you’re ready to build a rewarding career with a company that values your growth and success, we want to hear from you. Apply today and become part of the Tom Kadlec Honda family!