Service Dispatcher

Join Our Team - Find Your Future!

$20.00-$24.00/hr. based on individual skill set and experience.

Position Summary:

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Essential Responsibilities: 

• Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments.


• Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.


• Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.


• Enter parts and labor details into the computer system to generate accurate service invoices.


• Reconcile billable and non-billable technician time.


• Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.


• Assist with parts inventory control by recording parts used and supporting technicians with restocking.


• Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.


• Perform additional duties as assigned.

Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!


• Dental insurance and Vision Insurance


• Company Provided Life insurance, Short-term and Long-Term disability


• 401(k) plan with company match


• Paid time off and paid holidays


• Tuition assistance for employees and scholarships available for employees’ children


• Discounts on our products and services


• Opportunities for growth throughout our footprint.

Education 

• High school diploma or equivalent preferred.

Experience 

• No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.

Decision- Making Responsibilities:

• Plan and schedule technician time for routine service work


• Handle customer complaints and service-related issues; escalate complex matters to the Service Manager


• Collaborate with the Service Manager on complex scheduling needs

If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.