Service Dispatcher (HVAC)

Salary :

$50,000 - 55,000 yearly

Company : National Mechanical Experts

Job Type : Full Time

Cornelius, Nc

Job Description - Service Dispatcher (HVAC)

We are seeking a highly organized and proactive HVAC Service Dispatcher to coordinate daily service operations and support our field technicians. This role serves as the communication hub between customers, technicians, and management to ensure service calls are scheduled efficiently and completed on time.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities at once, and communicates clearly and confidently. This position plays a critical role in maintaining customer satisfaction and keeping field operations running smoothly.

KEY RESPONSIBILITY
Customer Interaction

Answer inbound calls, emails, and online service requests from residential and commercial customers
Schedule HVAC maintenance, repair, and emergency service appointments
Gather accurate job details, equipment information, service history, and customer data
Proactively communicate technician arrival windows, delays, and updates
Resolve scheduling conflicts and address customer concerns in a professional manner
Coordinate follow-up appointments with customers when return visits are required

Dispatch & Scheduling

Dispatch HVAC technicians based on skill set, certification level, availability, and geographic location
Optimize daily routes and schedules to improve efficiency and response times
Monitor technician progress throughout the day and adjust schedules as needed
Confirm labor tickets and hours for payroll
Coordinate same-day and emergency service calls
Maintain accurate work orders and service records within the company system
Proactively review open service tickets and escalate aging or unresolved calls to technicians

Technician Support

Serve as the communication link between technicians and customers
Provide technicians with complete job details, site notes, and updates
Track technician status including en route, on site, completed, or delayed
Monitor incoming parts and equipment deliveries, notify technicians upon arrival
Assist with job documentation, follow-ups, and scheduling return visits if needed
Communicate parts or equipment needs with internal teams when applicable

KNOWLEDGE, SKILLS AND ABILITIES
Experience/Education

High school diploma
Associates/Bachelors degree preferred
Previous dispatching or scheduling experience preferred (HVAC, construction, or service-based industry a plus)
Proficiency in Microsoft Office, particularly Excel and Word

Competencies and Skills

Strong attention to detail with a focus on accuracy and quality
Ability to prioritize tasks, meet deadlines, and adapt to changing demands
Strong problem-solving and follow-up skills
Clear and professional communication with internal and external customers
Team-oriented mindset with a positive, collaborative approach

Company Benefits

401k 6% match
Flexible Spending Account
Medical, Dental and Vision Insurance for the Primary Employee with 100% premium coverage
Paid Primary Employee Life and AD&D Insurance Coverage
Paid Primary Employee Long-term and Short-term Disability Insurance
Employer Sponsored Apprenticeship Program

Candidates interested in applying for the above position should forward their resumes via email to [email protected] with attention: Human Resources.
Although we appreciate your interest in National, only those individuals selected for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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Service Dispatcher (HVAC)

Job Description - Service Dispatcher (HVAC)

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