Service Dispatcher (HVAC) & Office Coordinator

Salary :

$50,000 - 55,000 yearly

Company : National Mechanical Experts

Job Type : Full Time

Cornelius, Nc

Job Description - Service Dispatcher (HVAC) & Office Coordinator

We are seeking a highly organized and adaptable Service Dispatcher / Office Coordinator to support our daily service operations and office functions. This role is a key part of keeping our field team running efficiently while also assisting with general office and administrative tasks.

This position is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and is comfortable balancing dispatch responsibilities with back-office support.

What You’ll Do

Schedule and dispatch HVAC service calls
Create and manage service tickets and work orders
Monitor technician schedules and adjust as needed throughout the day
Review and confirm technician hours for accuracy
Communicate with customers regarding scheduling and updates
Support technicians with job details and coordination
Assist with general office tasks including mail, tracking programs, and administrative support
Maintain organized records and assist with operational projects

What We’re Looking For

Previous dispatching, scheduling, or administrative experience preferred
Strong computer skills and ability to learn new systems quickly
Highly organized with strong attention to detail
Ability to multitask and shift priorities throughout the day
Strong communication and customer service skills
High school diploma
Associates/Bachelors degree preferred
Previous dispatching or scheduling experience preferred (HVAC, construction, or service-based industry a plus)
Proficiency in Microsoft Office, particularly Excel and Word

Company Benefits

401k 6% match
Flexible Spending Account
Medical, Dental and Vision Insurance for the Primary Employee with 100% premium coverage
Paid Primary Employee Life and AD&D Insurance Coverage
Paid Primary Employee Long-term and Short-term Disability Insurance
Employer Sponsored Apprenticeship Program

Candidates interested in applying for the above position should forward their resumes via email to [email protected] with attention: Human Resources.
Although we appreciate your interest in National, only those individuals selected for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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Service Dispatcher (HVAC) & Office Coordinator

Job Description - Service Dispatcher (HVAC) & Office Coordinator

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