Service Dispatcher (Production Guru)

The responsibilities of a Service Dispatcher (production guru) include greeting service employees, listening to their needs, and scheduling production ready appointments as needed in the software system to qualified personnel.  Maintain through put of service shop operations and transfers to off-site Fleet operations, while optimizing labor GROSS across multiple jobs.  Process prior approvals and service part warranty approvals with technician assistance PRIOR to scheduling work completion.  Maintain and help record attendance records, recheck tracking, and priority work options.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Dispatcher Compensation and Benefits:

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  Competitive Base Pay and incentive program

  
  


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  Stable Working Hours Monday thru Friday.

  
  


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  Health Insurance, Vision, and Dental plans

  
  


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  Washington State Paid Sick Leave compliant

  
  


• Tenure based paid vacation


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  401(K) with employer match

  
  

Service Dispatcher Responsibilities:

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  Greet employees promptly 

  
  


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  Organize and stage customer vehicle work orders by employee location

  
  


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  Review and record recheck documentation to expedite vehicle follow up needs

  
  


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  Work with management to fine tune scheduler tool and technician skill group priorities.

  
  


• Report any false findings or malfunctions within shop schedule


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  Assist technicians with preparing complete and accurate estimates for labor/parts:  Cost caps, Prior approvals, and Service Part Warranty authorizations

  
  


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  Establish follow up time accuracy for each work order

  
  


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  Monitor the progress of each vehicle throughout the day, and update service advisors frequently

  
  


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  Verify that the work order job lines are accurate enough for distribution OR return to advisor for amending

  
  


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  Assist service management with documenting add-on repair findings PRIOR to authorization

  
  


• Update and post publications for technicians to review


• Update and maintain prior approval $ limits and required part list references


• Timely Update and maintain lap top software on all main shop computers (IDS and FDRS)

Service Dispatcher Requirements:

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  Previous experience at a Ford dealership is a plus

  
  


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  Ability to identify problems quickly and develop resolutions

  
  


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  Knowledge of various automobile lines and systems

  
  


• Commercial and Fleet experience a plus


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  Proven record of achieving exceptional customer satisfaction and Fix It Right First Time performance 

  
  


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  Past experience as a service advisor, assistant lane manager, BDC, assistant service manager, or service technician

  
  


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  Very energetic personality - Positive and friendly attitude

  
  


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  A desire for a long-term career with a growing organization

  
  


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  Personal and professional integrity

  
  


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  Computer skills and willingness to learn new programs

  
  


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  Ability to learn new technology and repair and service procedures and specifications

  
  


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  Minimum of 1 year in service department

  
  


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  Ability to lift 50 pounds and work on your feet for extended periods of time

  
  


• Track and assist with dealership special tool location and acquisition of borrowing such (maintain tool logs)


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  Ability to work in a fast-paced environment

  
  


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  Basic computer skills

  
  


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  DMS operating knowledge (Tekion)

  
  


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  High school diploma or equivalent

  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.