Service Drive & Shop Attendant

Crain Kia of Fayetteville

Position Summary

The Service Drive & Shop Attendant is responsible for maintaining an organized, customer-friendly service environment while supporting the service advisors, technicians, and management team. This position plays a critical role in creating a positive first impression for customers, ensuring the service drive operates efficiently, and helping maintain a clean, safe, and productive shop environment.

The ideal candidate is dependable, energetic, customer-focused, and willing to assist wherever needed to support the success of the service department.

Primary Responsibilities

Service Drive Responsibilities

• Greet customers promptly and professionally upon arrival.


• Assist with directing vehicles into the service drive.


• Ensure customers are immediately connected with the appropriate service advisor.


• Help manage service drive traffic flow during busy periods.


• Verify vehicles are properly parked and staged for service.


• Assist with customer transportation needs, including loaner and shuttle coordination.


• Maintain cleanliness and organization of the service drive, customer lounge, and advisor workstations.


• Monitor coffee station, refreshments, and customer amenities throughout the day.


• Assist with customer vehicle deliveries and service pick-ups.


• Wash or perform final touch-ups on serviced vehicles when necessary.

Shop Support Responsibilities

• Maintain cleanliness and organization of the shop, technician work areas, and common spaces.


• Empty trash and recycling throughout the service department.


• Assist technicians with moving vehicles and staging repair orders.


• Monitor shop supplies and notify management when inventory is low.


• Help receive and organize parts deliveries.


• Keep parking lots, service lanes, and vehicle storage areas orderly.


• Assist with internal vehicle movement between departments.


• Perform basic facility inspections and report maintenance concerns.


• Ensure shop safety standards are followed.

Loaner & Rental Fleet Support

• Prepare loaner vehicles for customer use.


• Fuel, clean, and inspect loaner vehicles.


• Verify loaner vehicles are properly staged and ready for the next customer.


• Assist with tracking vehicle availability and fleet organization.


• Report vehicle damage or maintenance concerns immediately.

Customer Experience Responsibilities

• Create a welcoming and professional experience for every customer.


• Offer assistance proactively rather than waiting to be asked.


• Address basic customer questions and direct concerns to management when necessary.


• Support dealership CSI, KSI, and customer retention efforts.


• Represent Crain Kia of Fayetteville with professionalism and enthusiasm.

Qualifications

• High school diploma or equivalent preferred.


• Valid driver's license with a clean driving record.


• Ability to operate both automatic and manual transmission vehicles preferred.


• Excellent customer service and communication skills.


• Strong attention to detail and organizational skills.


• Ability to work independently and as part of a team.


• Ability to lift up to 50 pounds.


• Ability to stand, walk, and work outdoors for extended periods.

Success Measures

A successful Service Drive & Shop Attendant will:

• Ensure every customer is greeted within 30 seconds of arrival.


• Maintain a clean and organized service drive and shop environment.


• Support efficient vehicle flow throughout the service process.


• Keep loaner vehicles ready and available for customer use.


• Contribute to improved customer satisfaction and retention.


• Demonstrate reliability, urgency, and a positive attitude every day.

Core Values

At Crain Kia of Fayetteville, we expect every team member to demonstrate:

• Customer First


• Urgency


• Accountability


• Teamwork


• Professionalism


• Continuous Improvement

Job Type: Full-Time

Department: Service

Reports To: Service Manager / Service Director

"If we take care of the little things for our customers, they'll trust us with the big things."