Service Drive Manager

SERVICE DRIVE MANAGER

Elko Motor Company

Are you customer focused, team-driven and a leader? If you are…we want YOU!

At Elko Motor Company in Elko, NV our business is better than ever, and our customer base keeps growing. Our success has been made possible through years of guest loyalty, which stems from a constant focus on the guest's complete satisfaction with our products and services. Our vision is: To be so EFFECTIVE that we are HELPFUL to others.

We are seeking a new Automotive Service Drive Manager to oversee and take our service department to the next level. If you are currently interested in supporting a growing environment, you may have the qualities needed to be our next team member.

Overview

An Automotive Service Drive Manager is a leadership position in a dealership’s service department, responsible for overseeing the day-to-day operations of the service lane and ensuring smooth, efficient service delivery. This role often reports to the Service Manager and works closely with technicians, service advisors, parts staff, and warranty teams.

Key Responsibilities

• Operational Oversight: Manage the service drive (service lane) to ensure timely vehicle turnover, proper scheduling, and efficient workflow.

• Team Leadership: Hire, train, and motivate service staff, including technicians, advisors, and support personnel, to meet business and customer expectations.

• Customer Service: Ensure high-quality service delivery, maintain customer satisfaction, and handle customer concerns promptly.

• Compliance & Quality: Enforce adherence to government regulations, service standards, and safety protocols.

• Coordination: Liaise between service advisors, technicians, and other departments to maintain smooth operations.

• Performance Monitoring: Track service metrics, customer satisfaction scores, and profitability goals.

Skills & Qualifications

• Experience: Typically 2–3+ years in a service management or senior service advisor role in a dealership.

• Leadership: Strong interpersonal and motivational skills to lead a team in a fast-paced environment.

• Technical Knowledge: Understanding of automotive service processes, parts, and equipment.

• Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines.

• Customer Focus: Empathy and communication skills to build trust and retain customers.

• Valid Driver’s License: Often required for driving company or customer vehicles.

• Willing to relocate.

Benefits

• Competitive salary with bonus

• FREE-No-Cost College Education

• 401k Profit Sharing with matching contribution

• Vacation, Sick/PTO, holiday leave

• Medical, dental, vision

• Voluntary Life and AD&D insurance

• Short- & long-term disability plans

• FSA program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.