Service Drive Porter/Support

Position Overview

We are seeking a dependable and detail-oriented Service Drive Porter to support daily operations in a busy automotive service department. This position plays a key role in maintaining an organized service drive, assisting service advisors and technicians, and ensuring a smooth customer experience from arrival to departure.

In addition to traditional porter responsibilities, this role will also conduct quick vehicle alignment checks using a moveable alignment inspection system and occasionally assist with customer shuttle transportation.

Key Responsibilities

Service Drive & Vehicle Management

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  Greet customers upon arrival and assist with directing vehicles into the service drive.

  
  


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  Move vehicles between the service drive, parking areas, and service bays safely and efficiently.

  
  


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  Maintain organization of the service lane, parking areas, and vehicle inventory.

  
  


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  Keep the service drive clean, clear, and presentable at all times.

  
  


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  Assist service advisors and technicians with vehicle staging and retrieval.

  
  

Alignment Check Operations

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  Perform quick alignment inspections using the service drive alignment check machine.

  
  


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  Properly position vehicles on the system and capture alignment readings.

  
  


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  Provide alignment check results to service advisors for review with customers.

  
  


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  Maintain cleanliness and operational readiness of the alignment check equipment.

  
  

Customer Support

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  Assist customers entering and exiting the service drive.

  
  


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  Provide exceptional customer service and maintain a professional appearance and attitude.

  
  


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  Help with vehicle pick-up and delivery coordination when needed.

  
  

Shuttle Driver Coverage

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  Fill in for customer shuttle duties as needed.

  
  


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  Safely transport customers to and from designated locations.

  
  


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  Ensure the shuttle vehicle remains clean, fueled, and presentable.

  
  

General Support

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  Assist with lot organization and dealership vehicle movement when required.

  
  


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  Monitor and maintain cleanliness in customer-facing service areas.

  
  


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  Support the service team with additional operational tasks as needed.

  
  

Qualifications

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  Valid driver’s license with a clean driving record.

  
  


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  Ability to operate manual and automatic transmission vehicles preferred.

  
  


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  Comfortable driving a variety of vehicle types.

  
  


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  Strong attention to detail and ability to follow procedures.

  
  


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  Excellent customer service and communication skills.

  
  


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  Ability to work in a fast-paced dealership environment.

  
  


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  Must be able to stand, walk, and move vehicles for extended periods.

  
  

Physical Requirements

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  Ability to stand and walk for extended periods.

  
  


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  Ability to safely enter and exit various vehicle types.

  
  


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  Ability to work outdoors in varying weather conditions.

  
  

What We Offer

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  Full-time stable employment

  
  


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  Team-oriented work environment

  
  


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  Opportunities to grow within dealership operations

  
  


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  Competitive compensation