Service Field Engineer (Audio/Visual) - Dallas, TX - Professional Development Opportunities

Welcome to Ford AV, a realm where the passion for audio, video, lighting, music, and technical prowess intersect to craft unforgettable experiences. If you're someone who finds joy in AV and has immersed yourself in the technical intricacies, we invite you to join us on an exhilarating journey. Explore the perfect harmony of your skills and creativity as we embark on a quest to redefine the intersection of technology and art in the world of AV entertainment. This is more than a job posting; it's an invitation to bring your expertise to a stage where innovation and passion converge seamlessly. Join us today!

Why Ford AV?

Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members.

• Career Growth Opportunities
• Continued Education Opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-term Disability
• Life Insurance
• Paid Time Off
• 401K w/company matching
• Employee Referral Bonus Program

What you will be doing:

The Service Field Engineer (SFE) consults with Ford AV clients to help maintain, diagnose, and repair their A/V systems. The SFE works with Ford’s Customer Care Dispatch team and is responsible for providing quality customer service to diverse clientele, utilizing hand tools and diagnostic equipment, attending to service calls and work orders in a timely manner, and repairing A/V systems and equipment. The SFE can expect to visit an average of two to three client sites per day.

What you will need:

• Proven ability to diagnose and troubleshoot A/V or technology systems
• Programming experience with Crestron/AMX
• Prior experience installing/repairing commercial A/V (sound, video, lighting, projection systems)
• Experience processing work orders/Service tickets
• Ability to communicate technical issues and resolution plans clearly both verbally and written
• Associates degree or higher in electronics or related field preferred

Click the link to apply today: https://careers.fordav.com/#/positions?title=Service%25Field%25Engineer%2FTechnician

Other information you need to know:

• Drug Testing and DOT: Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. This is a safety sensitive position; therefore, a DOT certification is also required. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a DOT physical exam. A final offer of employment is contingent upon a negative drug test result and obtaining a DOT certification.
• Physical Requirements: The combination of physical and mental requirements is necessary for completing the responsibilities, essential functions, and meeting the demands of the role. The employee must have the ability to lift and move objects weighing up to 50 pounds, climb ladders up to 20 feet tall, and work in extreme weather conditions, including hot and cold temperatures. They may also be required to work in dusty or unclean environments, confined spaces, and on uneven surfaces. Safety is paramount, necessitating effective communication with colleagues and constant alertness to surroundings. The employee will be frequently required to stand, walk, reach, climb, and perform tasks that involve stooping, kneeling, crouching, or crawling. Additionally, the job may require long hours, night shifts, weekend work, and holiday commitments, including extensive travel for weeks at a time. The employee must be able to apply established protocols in a timely manner to meet deadlines and effectively communicate to successfully preform all required responsibilities.
• EOE/AA/M/F/D/V