Service Field Supervisor

Duties and Responsibilities (essential duties are italicized)

1. Must be able to fulfill all duties and responsibilities of the Field Mechanic job description.


2. May fill in for other territory during that Supervisor’s absence.


3. Trains new Field Mechanics such that they are fully operational within one week.


4. Re-trains employees within 48 hours of an on-the-job incident or when employee is able to return to work, whichever is earlier.


5. Visits all job sites, observing employees while on the job such that each employee is observed at least once a week.


6. Provides on the job re-training to employees, when warranted, due to weekly observations or feedback from other Supervisors.


7. Organizes and facilitates monthly safety training for employees, documenting and filing proof of the training with no misses.


8. Ensures Mechanics are maintaining their tools properly.


9. Places orders for new tools. Then purchasing


10. Sources parts. Then purchasing


11. Generates repair reports for management.


12. Participates in annual budgeting process by notifying Manager what equipment will be needing replacement in upcoming fiscal year.


13. Performs accident investigations, determining and implementing any procedure or process changes to avoid similar incidents in the future.


14. Provides leadership guidance to employees. 


15. Assigns, monitors, and reviews the progress and accuracy of assigned work and deadlines.


16. Demonstrates independent thinking and initiative on a consistent and regular basis.


17. Exercises discretion and independent judgment on significant matters including hiring, firing, coaching, pay changes, recruiting, and investigations.


18. Provides guidance to Team Members when needed or directs them to the appropriate personnel.


19. Creates and reinforces a culture that focuses on safety, efficiency, and the development of quality people.


20. Ensures the consistent application of organizational and business unit policies and procedures.


21. Analyzes business reports to improve key performance indicators related to labor and equipment.


22. Builds and maintains relationships with key departments and Company affiliates to ensure cooperation and teamwork.


23. Ensures that Commercial Driver License and DOT Medical Card is maintained at all times. (If Applicable)


24. Attends all scheduled meetings.


25. Punches in and out for each shift and meal period with no more than 1 error per quarter.


26. Provides excellent customer service, for both internal and external customers.


27. Actively demonstrates teamwork at all times.


28. Follows all OSHA, MSHA, DOT, and other safety guidelines.


29. Manages any stress on the job, including but not limited to meeting deadlines.


30. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period.


31. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.

The duties described above are not inclusive. Additional duties may be permanently assigned or required from time to time due to the need to respond to customer needs and remain competitive in the marketplace.

Minimum Knowledge, Skills, and Abilities Required

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School Diploma or GED.


2. Current, valid Class C driver’s license.


3. Minimum of five years’ experience with heavy equipment repair.


4. Additionally, a minimum of three years’ experience supervising mechanics.


5. Demonstrates proficiency using a personal computer and company communication tools, such as email, internet, and Microsoft Office products (e.g., Word, Excel, Outlook).


6. Experience with Viewpoint software or capability to learn.


7. Intermediate understanding of English to read and understand work instructions and safety information.


8. Understands and maintains working knowledge of facility compliance with OSHA, DOT, MSHA and other regulatory agencies.


9. Demonstrates solid communication, customer service skills, and verbal/written skills with all levels of company personnel and outside vendors/suppliers.


10. Demonstrates high level of organization and attention to detail.


11. Ability to multitask, problem-solve, and make quick decisions in the event of unforeseen situations.


12. Must be able to follow directions.


13. Must be a team player.


14. Mechanical aptitude to perform daily inspections on truck.


15. Ability to meet physical demands of the job which include, but are not limited to: walking, bending, pushing, pulling, lifting, sitting, squatting, and occasionally lifting and carrying items which may weigh up to 25 pounds.


16. Position spends approximately 20% of time assisting Field Tech with diagnose or repairs, which may involve standing, squatting, bending, lying, or in various other positions to reach the machine. Position spends approximately 80% of the time sitting and driving the truck.


17. Vision and hearing must be within or correctable to within normal range.


18. Ability to manage stress.


19. Must be available for work 5am – 6pm Monday through Saturdays.


20. While performing the duties of this job, the employee is exposed to machines and chemicals at various times. The noise level in the work environment is usually high.

Organizational Relationships:

Reports to the Service Manager. All Field Mechanics, Helpers, Parts Runners, and Service Support Clerks in the assigned territory report to this Supervisor. Works with other employees.

Promotion Path:

This position may promote to a higher level or acquire added responsibilities, based on company growth. This position may also promote to a Service Manager