Service Input Clerk

As a Service Input Clerk, you will process service work orders, ensuring accuracy and completeness before billing. Your goal will be to manage and process service work orders accurately and promptly, including tasks like reviewing billing accuracy and maintaining service-related accounts. Your success will be effectively collaborating with technicians and service managers. 

What We Offer:  

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth      

• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%     

• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs     

• Paid Vacation – Plus an annual option to purchase additional vacation, too   

• Wellness Support – With 24/7 access to our Employee & Family Assistance Program     

• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program  

Your Responsibilities:   

• Efficiently process and post service work orders, ensuring next-day completion 

• Verify work order accuracy before initiating billing procedures 

• Manage service-related account updates and document gas check and tank data 

• Conduct thorough audits of Gas Check/Leak test forms and maintain accurate records 

• Handle daily propane tank equipment maintenance, including testing and data entry 

• Handle customer account adjustments promptly and maintain up-to-date waiting logs 

• Participate actively in inventory management, research, and collaboration with technical teams 

Your Skills:   

• Solid knowledge of MS Office applications 

• Ability to multi-task and manage time effectively 

• Strong decision making and negotiation skills 

• Ability to work in a fast-paced environment 

• Strong written and verbal communication skills 

Your Experience:   

• Post-secondary education in business or a related field, or equivalent experience

• 3-5 years’ experience in a clerk/administrative role preferably in a contact center or transportation environment