Service Lane Manager

Chrysler Dodge Jeep Ram of Franklin is seeking a high-energy Service Lane Manager to lead our Service Drive team in Franklin, TN. This full-time role requires a natural leader passionate about building teams and creating exceptional customer experiences. Join us and benefit from competitive compensation, excellent career advancement opportunities, and comprehensive benefits.

Responsibilities

• Hire, train, and manage service advisors and automotive technicians to ensure smooth service lane operations.


• Set sales targets for income and transaction numbers by labor category and monitor performance.


• Manage monthly financial objectives through forecasting, budgeting, expense monitoring, and variance analysis.


• Distribute repair orders efficiently, prioritize required vehicle services, and ensure timely support for new and used vehicle sales departments.


• Serve as a concierge liaison between technicians and customers, resolving inquiries and fostering positive experiences.


• Maintain high levels of customer satisfaction and customer loyalty by exceeding service expectations and standardizing follow-up communication.


• Ensure all service transactions are handled correctly by thoroughly training and supervising employees.


• Provide concierge support for all owner inquiries, whether by phone or in person.


• Build strong, lasting relationships with customers by spending quality time and providing attentive service.

Requirements

• Minimum 3 years of experience as a Dealership Service Manager with proven leadership skills.


• Intermediate computer proficiency and hands-on experience with dealership CRM systems.


• Manufacturer training and required certifications.


• Valid driver’s license with an acceptable driving record.


• Willingness to submit to a background check and drug screen.


• Authorization to work in the United States.

Benefits

• Competitive compensation


• Great benefits package.


• Opportunities for career growth and advancement within a fast-growing dealership.


• Supportive, customer-first team environment.

About the Company

Your #1 Franklin CDJR is a fast-growing Chrysler Dodge Jeep Ram dealership in Franklin, TN, committed to delivering exceptional service and high customer satisfaction. We pride ourselves on creating a welcoming and professional atmosphere where employees thrive, and customers receive top-tier service throughout their ownership experience.