Service Lead Coordinator- Reception

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Service Lead Coordinator to join the team

The Service Coordinator provides day‑to‑day leadership and operational oversight for a department across the region, such as Receptionists, and/or Patient Access Representatives. Under the direction of the Director of Clinical Operations and Clinical Site Supervisor this role ensures that team members perform their responsibilities accurately and in alignment with organizational standards.

The Service Coordinator serves as a subject matter expert, supports staff performance, promotes effective communication, and partners closely with the Clinical Site Supervisor and Director of Clinical Operations to identify and resolve operational issues. This role models professionalism, maintains a high level of service, and performs effectively in fast‑paced or high‑stress situations requiring patience, flexibility, and sound judgment.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Experience:

• Four (4) years experience as a Receptionist


• Four (4) years of experience in a physician office business office, billing, or revenue cycle role


• Experience in a small practice environment strongly preferred

Required Skills & Knowledge
•    Demonstrated ability to lead, coach, and work effectively with diverse teams
•    In-dept knowledge and understanding of physician office workflows

• Strong verbal and written communication skills to ensure accurate patient care documentation


• Active participation in goal‑setting, staff development, and continuous improvement activities


• Knowledge of applicable standards and commitment to compliance


• Proficiency in relevant computer applications, databases, and office technology


• Ability to effectively use office equipment and communication systems


• Performs discipline-specific duties as outlined in the role‑specific Strong analytical and problem-solving skills

• Excellent attention to detail and organizational skills


• Strong communication and customer service skills


• Conduct training and mandatory auditing


• Ability to work independently and manage competing priorities

PHYSICAL / MENTAL DEMANDS:
• Continuous computer use
• Prolonged periods of sitting
• Frequent use of telephone and smart devices
• Repetitive grasping and hand manipulation
• Continuous verbal communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Occasional lifting, carrying, pushing, or pulling up to 25 lbs.
• Occasional exposure to confined, noisy, or dusty environments
• Ability to memorize and retain instructions
• Ability to read and interpret detailed information
• Mental competency
• Physical accommodations will be provided when necessary and feasible

ENVIRONMENTAL / WORKING CONDITIONS:
Typical busy office environment with extensive telephone communication. The above statements describe the general nature and level of work performed in this role. Responsibilities, knowledge, skills, abilities, and working conditions may evolve based on operational needs.

DISCLAIMER:
This job description is not intended to provide a comprehensive list of all duties or responsibilities. Additional tasks may be assigned at any time with or without notice.

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Day shift


• Monday to Friday

Work Location: In person