Service Maintenance Manager

About Summerset Marine Construction 

Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers’ needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.

About the role

The Service Maintenance Manager is responsible for coordinating service, repairs, and maintenance across barges, boats, and heavy equipment. The Service Maintenance Manager must lead a high-performing service team while remaining flexible to shifting priorities and project demands. This position thrives on problem-solving, customer service, and embracing operational challenges as growth opportunities.

What you'll do

• Lead, mentor, and support service technicians through training and hands-on assistance.
• Manage the service department to maintain all fleet equipment, marine assets, and machinery at peak operational readiness.
• Develop responsive service programs that account for the unpredictable needs of marine projects, including sudden pivots to urgent repairs.
• Perform inspections and troubleshoot service issues with an emphasis on barges, lifts, and dredging equipment.
• Prioritize flexibility when supporting field crews and barge operations, adjusting resources quickly to meet changing needs.
• Maintain detailed records of service work, fleet status, and repairs performed.
• Collaborate with project managers to anticipate service needs before they become operational bottlenecks.
• Ensure the department operates with strict adherence to safety, DOT, FMCSA, and marine operational standards.
• Drive continuous improvement by welcoming new technical challenges and innovative service solutions.
• Manage service parts inventory and supplier relationships to ensure timely support.
• Assist in budgeting and forecasting service and maintenance expenses.
• Willingness to work in varied environments, including on-water project sites.

Qualifications

• High school diploma or equivalent; additional technical training preferred.
• 3–5 years of service management experience in a heavy equipment, marine, or fleet environment.
• Preferably a strong technical knowledge of barges, lifts, marine propulsion systems, diesel engines, and hydraulic equipment.
• Leadership experience managing and developing service teams.
• Ability to pivot quickly between service priorities and emergencies.
• Proficiency with CMMS systems and service scheduling tools.
• Strong understanding of regulatory compliance in transportation and marine fields.
• Excellent communication and organizational skills.
• Willingness to adapt to fast-changing project demands and travel when needed.

Work Behaviors:

Quality of Work

●       Consistently produces accurate work.

           Commitment and Initiative

●       Consistently demonstrates commitment to the Company’s success and growth.

●       Customer-focused (both internal and external customers).

●       Can identify problems/issues and participate in problem resolution as appropriate for job level.

●       Perseverance “can-do” attitude.

Managing Time and Resources

●       Effectively and efficiently manages workload with appropriate sense of urgency.

●       Flexible and adaptable to meet changing priorities and workload.

●       Meets established goals.

●       Reliable and punctual.

Working with Others

●       Is seen as a team player; gains trust by supporting colleagues; is a collaborator.

●       Makes others better.

Development and Professional Skills

●       Seeks and is open to feedback.

●       Accountable for one’s own actions.

●       Complies with company policies and procedures.

Working Conditions and Physical Efforts:

• Work involves walking, talking, hearing, lifting, pushing, pulling and/or carrying up to 100 pounds occasionally in addition to using material handling equipment.
• May be required to stoop, bend, kneel, crouch or crawl.  Vision abilities require close vision assessments. Moderately loud noise levels in the work environment.
• Ability to lift and carry up to 100 pounds as needed.
• Use of personal protective equipment (PPE) as required.
• Steel-toe boots are required. 

Travel Requirements: Travel to job sites, may include overnights.