Service Management Support

Looking for a new challenge ? Join Eleveight !

We are hiring on behalf of our partner in the Insurance sector and are looking for a Service Management Support to take on the following responsibilities :

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  Manage and coordinate customer IT and cybersecurity service requests.

  
  


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  Support the end-to-end demand management process, ensuring requests are properly tracked and prioritized.

  
  


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  Coordinate project initiation and kick-off meetings with key stakeholders.

  
  


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  Prepare and manage Statements of Work (SOWs) and proposals.

  
  


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  Coordinate communication between customers, Product Managers, Project Managers, and technical teams.

  
  


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  Monitor project progress, issues, action plans, and deliverables.

  
  


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  Prepare and maintain project status reports and follow-up documentation.

  
  


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  Handle customer escalations and coordinate their timely resolution.

  
  


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  Organize and facilitate meetings with internal and external stakeholders.

  
  


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  Contribute to continuous improvement of service management processes.

  
  

Profile required

Qualifications & Experience:

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  Education: Bachelor’s or Master’s degree in IT, Project Management, Business Management, or a related field.

  
  


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  Experience: Minimum of 3–5 years of experience in Service Management, Service Delivery, IT Project Coordination, Demand Management, or a similar role.

  
  

Skills & Expertise:

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  Strong experience in customer service, stakeholder management, and project/service coordination.

  
  


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  Good understanding of IT service environments; exposure to cybersecurity services is an advantage but not mandatory.

  
  


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  Strong organizational skills with the ability to manage and prioritize multiple requests simultaneously.

  
  


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  Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Word.

  
  


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  Experience in project financial management is a plus.

  
  


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  Languages: Fluent French and English are mandatory.

  
  

Personal Qualities:

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  Strong communication and interpersonal skills.

  
  


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  Autonomy, rigor, analytical skills, and attention to detail.

  
  


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  Proactive mindset with strong problem-solving and decision-making abilities.

  
  


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  Strong focus on deliverables and customer satisfaction.

  
  


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  Dynamic, collaborative, and eager to learn.

  
  


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  Previous experience in a similar role is required.

  
  

About Eleveight !

Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.

We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.