Service Manager

Job Title: Service Manager                
Department: Service 
Reports to: San Antonio Division Manager 
Salary: $75-110k per year, depending on experience 
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About Us: 
Enterprise Electrical is a fast-growing Commercial Electrical Contractor based in Houston, Tx that specializes in Design-Build projects and we are looking to add a Service Manager to lead and grow our service department in San Antonio. Integrity, teamwork, and respect are the values we strive to maintain and operate by. Each team member is encouraged to pursue continued education and technical growth because, as a company, we value providing the right tools and training for our employees to succeed.

We take pride in being a positive place you can look forward to working at every day and we need a committed, experienced, self-starting individual to join our ranks.

About the role: 

The ideal candidate is a Service Manager who thinks ‘Big Picture’ and with their in-depth understanding of commercial electrical systems and the service industry, has a proven track record of leading teams to success. They should have an operational and strategic mindset and are someone who can develop business models that make sense in a fast-paced, rapid-growth company. A critical thinker who is innovative and solves problems. Great people skills and relationship builder, someone who can assimilate into the company culture is essential. The candidate should have a high level of flexibility; someone who can roll with the punches and has process driven focus with exceptional analytical, problem-solving, and critical thinking skills. The Service Manager will have primary day-to-day responsibilities for developing, planning, implementing, managing, and controlling all activities in the service department.

Specific Responsibilities: 
•    Interviews, hires, and trains service electricians and apprentices.
•    Reviews weekly service and SPD reports for the department
•    Oversees the department and warehouse operations that pertain to the service department only. 
•    Investigates and resolves any client complaints or discrepancies. 
•    Leads weekly team meetings with a prepared agenda. 
•    Make sure the technicians follow all electrical codes and standards. 
•    Works closely with other department leaders and company executives. 
•    Develops and improves departmental policies and procedures. 
•    Recommend best practices and provide new methods that could help increase revenues as well as efficiency. 
•    Works closely with dispatch daily to determine the work schedule and assignments for all service technicians and SPD field employees.
•    Set and track the departmental budget and financial status weekly and monthly (This will include but not be limited to the monthly WIP process) 
•    Will report monthly billing and WIP reports to operations in a timely manner. 
•    Conduct periodic checkups on service trucks' cleanliness, tools, and safety. 
•    Help and assist in generating revenue for the department. 
•    Conduct, identify, and lead the “Exceptional Service Award” every quarter for the department. 
•    Communicates, reviews, and understands cost, sales, and department profitability (This process will need to take place weekly and monthly) 
•    Coordinate with Division Manager and Superintendent in regards to manpower status (Monthly at a minimum) 
•    Attend meetings with clients as required or necessary. 
•    Once properly and fully trained the Service Manager will have full access to the service dashboard for the department to monitor each tech, work order, and job status for current – outstanding calls (Daily process) 
•    The service manager's hours extend beyond a normal 40-hour work week as needed or required by the client. This position requires a Monday through Sunday availability by phone as needed. 
•    Will need to have the ability to adjust and make critical decisions. 

•    Do a deep dive into a work order or job discrepancy when required. 
•    Assist with collections or outstanding invoices as necessary. 
•    Confirm all technician licenses/certifications are up to date and not expired. 
•    Will need to have the ability to conduct and implement disciplinary actions as required on a case-by-case basis.
•    Will be required to have an open-minded mentality with an unbiased, positive, and professional approach to all employees in the department/company. 
•    Work closely with the estimators and account manager on RFPs or any pursuits of new clients and projects 

Skills and Qualifications:
•    5-10 years' experience in commercial electrical systems and service industry.
•    Comfortable working in a changing, dynamic, and fast-paced environment.
•    Ability to articulate recommendations in a clear and timely manner.
•    Must possess a positive attitude and be able to work with a variety of people and cooperate with coworkers efficiently and effectively.
•    Excellent communication skills, both written and verbal
•    Proven managerial or supervisory experience. 
•    Strong electrical industry knowledge, including the latest technologies and best practices.
•    Familiarity with industry-specific software and tools 
•    Professional certifications are a plus.
•    Bachelor’s or master’s degree in accounting or finance is a plus. 

Benefits:
•    Close knit, family-oriented work environment 
•    Medical, Dental and Vision Insurance 
•    401K
•    Bonus opportunities 
•    Vacation

Enterprise Electrical Core Values:
Committed to Excellence (Greatness)
Plan it, Do it, Own it (Accountability)
Learn it, Know it, Teach it (Mentorship)
One Team, One Goal (Teamwork)
Positive Attitude Required (Positivity)