Service Manager

Description

The Service Manager will oversee the overall operations of the Service Department and fleet operations at the Madison location. You will actively participate in achieving car cleaning productivity objectives and the preparation of Avis and Budget vehicles according to company cleaning/detailing quality standards. The Service Manager will direct, motivate, and develop our Service Agent (Car Detailer) personnel who are responsible for producing exceptionally clean, quality vehicles. Additionally, this person has responsibility for our on-call and part-time shuttle drivers, who facilitate fleet movements between locations and vendors. The Service Manager is responsible for hiring, training, evaluating, and scheduling of Drivers, Service Agents, Assistant Managers and Supervisors.

Managers are generally expected to work between 40-45 hours per week. The primary work week is Monday - Friday (days) with occasional night and weekend hours as needed.

Key Responsibilities:

• Hire, supervise, develop, motivate, and evaluate the performance of staff and supervisors.
• Successfully establish, update, monitor and communicate objectives to the team.
• Manage and monitor productivity of all personnel and location objectives.
• Ensure supervisors and staff are properly trained, motivated, and coached for proper development and growth opportunities.
• Monitor staffing schedules to compliment the business demands and needs.
• Support of Midwestern Wheel’s Quality Assurance program to ensure vehicle quality is at a consistently high level.
• Implement HR policies in the areas of accountability, motivation, and performance in a consistent and fair manner.
• Establish and maintain a safe and healthy work environment.

Compensation & Benefits:

• Competitive compensation between $55,000 - $70,000 (Base + Bonus)
• Generous Paid Time Off
• Access to medical, dental, vision, life, and disability insurance and other voluntary benefits
• 401(k) retirement plan with generous company match
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
• Access to employee assistance program
• Free parking

Who are we?

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers.

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Ability to frequently stand, sit, walk, drive, and type.
• Ability to effectively manage processes and people accomplishing many things at the same time.
• Strong communication skills with proven cooperation with peers.
• Lead effective change with results.
• Experience with day-to-day support of operations through assuring a smoothly functioning, efficient process.
• Willingness to work outdoors in all weather conditions with moderate noise level.
• Proficiency in operating a diverse range of vehicles, from standard passenger vehicles to 16'-26' moving trucks.
• Strong problem solving and analytical abilities.
• Experience building a team with the ability to create a work environment that supports retention of staff and customer service delivery.
• Exceptional leadership skills. Proven ability to train, motivate, influence and coach others.
• Strong organizational, delegation and time management skills. Ability to meet deadlines, hold teams accountable and follow up on all activities within area.
• Ability to demonstrate the Five Factors of Credibility: Competence, Character, Composure, Courage and Care for People.
• Must have a valid state driver’s license and no more than two moving violations in the last year and no more than three moving violations in the last three years.
• No major violations, including drug or alcohol related convictions, on driving record in the past five years.
• Prior experience with motor vehicles or passion for cars is helpful, but not required.