Service Manager

Description

Job Description: Service Manager

Position Overview: The Service Manager reports directly to the Total Service Manager and plays a critical role in managing the Service Department. This position requires expertise in leadership, communication, problem solving, decision making, quality control, and technical support.

Responsibilities:

· Recruit, develop, and motivate a highly productive team of promotable technicians

· Be available to support technicians and service scheduler

· Understand workload and manage manpower as needed

· Ensure material is available and staged for service and truck inventory

· Ensure all company policies and procedures are followed

· Responsible for technician's schedules

· Assist the scheduling coordinator daily to make sure that technicians are being scheduled effectively

· Review all completed work orders daily for quality control and efficiency 

· Review all inspection reports daily for accuracy

· Review open work orders weekly and provide a solution to resolve in a timely manner

· Ensure technicians are maintaining company vehicles in a safe and clean condition

· Set expectations to ensure customer expectations are met

Requirements

Qualifications:

• Education/Certifications: Notifier and/or Gamewell Certification, NICET, State Licenses related to applicable disciplines
• Minimum of 5 years in technical field capacity within fire alarm or fire sprinkler with additional experience serving in a leadership capacity (i.e. Project Management, Field Superintendent, or lead role responsible for communicating with customers and within the company to coordinate successful execution of projects).
• Skills: 
  • Strong organizational and communication skills.
  • Proficiency in reading and interpreting permit drawings.
  • Knowledge of fire alarm, security, and sprinkler systems.
  • Ability to lead and collaborate effectively with a team.
  • Technical expertise in life safety systems.
  • Strong focus on customer service in a team-oriented environment.