Service Manager

Company : Kemco Facilities Services

Job Type : Full Time

Savannah, Ga

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Service Manager

About Us:
Kemco has taken pride in our family values and exceptional service in the Restaurant and Retail sectors that started back in 1989 out of Montgomery, Alabama. We offer coverage from New Orleans to Southern Virginia; we are looking for dedicated professionals to join our team! Our family owned and operated business provides exceptional quality in commercial/industrial HVAC, refrigeration, kitchen equipment repairs, installation, and maintenance.

Benefits:

Competitive salary
Company Vehicle and Cell Phone
Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Ongoing training and professional development opportunities

Job Overview:
We are seeking a skilled and motivated Service Manager for our Statesboro, Georgia Branch Location. The Service Manager is responsible for overseeing daily operations of the service department, ensuring efficient scheduling, customer satisfaction, and team performance. This role involves managing technicians, coordinating service calls, handling customer concerns, and driving department growth through excellent service delivery

Key Responsibilities:

Oversee the daily operations of the service department, ensuing timely and effective service
Schedule and dispatch service technicians for repairs and maintenance calls
Monitor and improve service response times and job completion rates
Maintain service records, invoices, and work orders using the company’s system
Ensure compliance with industry standards, safety regulations, and company policies
Manage and support a team of service technicians, providing training and mentorship
Conduct performance evaluations and implement improvement plans as needed
Foster a positive and productive work environment
Recruit, onboard, and train new technicians as required
Act as the primary point of contact with customers regarding service issues and escalations
Ensure high levels of customer satisfaction through proactive communication and problem-solving
Address and resolve customer complaints promptly and professionally
Develop and maintain strong relationships with clients to encourage repeat business
Monitor service department expenses and manage budgets effectively
Identify opportunities to increase service revenue through upselling maintenance contracts or additional services
Work closely with the sales team to support customer needs and promote service agreements.
Analyze service data and implement strategies for continuous improvement.

Qualifications:

Education: High school diploma or GED required. Technical or vocational training in appliance repair, HVAC, or a related field is preferred
Experience: Minimum 5+ years in service management, preferably in commercial kitchen equipment repair, HVAC, or related industries
Technical Knowledge: Strong understanding of commercial kitchen equipment maintenance and repair
Leadership Skills: Proven ability to manage and motivate a team of technicians
Customer Service: Excellent communication and problem-solving skills
Organizational Skills: Ability to handle multiple tasks, prioritize, and meet deadlines
Technology: Proficiency in service management software, scheduling tools, and Microsoft Office Suite
Certifications (Preferred): CFESA certification or equivalent industry credentials
Driving License: Valid driver’s license with a clean driving record as outlined with our company policy
Background Screening: Must be able to pass a satisfactory background screening

Physical Requirements:

Comfortable working in various environments, including confined spaces and heights
Ability to lift and carry up to 50 to 75 pounds; frequently lift and or move up to 100 pounds with assistance and heavy lift equipment
Ability to stand, walk, and bend for extended periods and climb up and down ladders
Extensive daily travel to work site locations

Come join our team and be part of a dynamic company dedicated to providing top-notch service to the Commercial Foodservice Repair industry. We look forward to meeting you!

KEMCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Original job Service Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Service Manager Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Service Manager Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Service Manager

Job Description - Service Manager

Similar Service Manager Jobs in the US

Mobile Apps