Service Manager

Aschenbach Ford in Wytheville, VA is looking for a Service Manager.  We are exceedingly passionate about our projects which we regard as works of art.  Our main objectives include maintaining the utmost originality whenever possible, serving our client's needs, and making sure our team embodies the qualities and workmanship required to meticulously service and restore vintage vehicles. 

The Service Manager supervises all functions of restoration and service personnel and activities.  The Service Manager plays a key role in maximizing shop efficiency, revenues, productivity, employee morale, and ultimately customer satisfaction. 

Responsibilities 

• Adhere to reporting and communications as per organizational chart.
  


• Manage and execute multiple projects simultaneously. Lead the respective cross-functional teams. Facilitate effective team communications and collaboration.
  


• Facilitate project scope and objective definition. Engage all project stakeholders to help ensure technical feasibility and obtain team acceptance.
  


• Supervise and motivate service personnel, promote teamwork, and manage an efficient workplace.
  


• Develop or collaborate on the development and implementation of service programs for mechanics to follow.
  


• Monitor mechanics’ efficiency and address non-productive workers.
  


• Identify training needs of techs and communicate to General Manager.
  


• Promote safety and enforce the use of safety equipment.
  


• Communicate with clients on project status updates for their vehicles.
  


• Schedule all incoming repair work, prepare quotes, in a timely fashion.
  


• Ensure all repair orders are filled out correctly with parts and labor and process them promptly.
  


• Meet regularly with General Manager to provide updates on job status.
  


• Monitor and approve mechanics time sheets and schedule mechanics appropriately.
  


• Inspect and maintain cleanliness and organization of service department, service vehicles, and equipment.
  


• Responsible for scheduling maintenance and repair of company vehicles and equipment.
  


• Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Owner/General Manager.
  


• Daily work hours may be extended based on business needs, which could include weekends. 

Education and/or Experience 

• 5+ years related work experience and/or training. 

Certificates, Licenses, Registrations 

• Valid driver's license required. 

Skills 

• Ability to read and interpret documents such as safety rules, invoices, packing lists, bills of lading, operating and maintenance instructions, and procedure manuals.
  


• Ability to write legibly and to speak effectively before customers and employees.
  


• Good interpersonal skills.
  


• Ability to manage employees and processes. 

What We Offer:

• Pay based on experience
  


• Benefits: Medical, Dental, Vision, Paid Time Off


• 401(k) Plan with company match


• Growth opportunities
  


• Paid Training
  


• Employee vehicle purchase plans
  


• Family owned and operated


• Long term job security
  


• Health and wellness
  


• Flexible Work Schedule
  


• Discounts on products and services