Service Manager

Description

The Service Manager leads by example, embodying our values and ensuring exceptional service for guests, team members, and the business. They excel in leadership, service, and operations, maintaining high standards while fostering staff development and safety.

Core Responsibilities

Leadership

Demonstrate self-awareness and positivity, coaching teams toward service standards and goals. Provide clear direction and resolution to challenges.

Service & Hospitality

Set the tone for impeccable service, engaging with guests and team members to ensure a memorable experience. Uphold our values with intention and respect.

Operations

Oversee restaurant functions to maintain efficiency and solve operational challenges promptly. Prioritize adherence to processes for optimal performance.

Staff Relations

Inspire and support team members, holding them accountable to uphold values and expectations. Educate staff on all aspects of the restaurant.

Safety & Sanitation

Maintain a safe and clean environment, enforcing sanitary practices and addressing maintenance needs promptly. Ensure facilities are hospitable for guests and staff.

Financial Growth

Make budget-conscious decisions, monitor productivity, and minimize waste to maximize profitability. Contribute ideas for sales growth and cost savings.

Administrative

Manage essential business functions accurately and promptly resolve issues. Communicate effectively with stakeholders as needed.

Requirements

• Proven experience as a Restaurant Manager or similar role
• Excellent communication
• Demonstrate self-management skills and emotional intelligence
• Knowledge of restaurant operations and familiarity with restaurant management software and POS systems
• Ability to work flexible hours, including evenings and weekends
• Ability to work in a fast-paced environment
• Embrace mistakes as learning opportunities and maintain a growth mindset.