Service Manager

Description

Provides support to customers who have technical questions and/or concerns.

Responsibilities include the following:

· Offer service support over the phone to contractors in need of advice on Icetro equipment.

· Conduct service schools, via in-person instruction or over Zoom, as requested by the National Service Manager.

· Process warranty claims submitted by service contractors for approval and payment.

· Locate and dispatch service contractors to complete repairs based on customer needs.

· Inspect returned equipment to determine if repair is possible and oversee said repair if the decision is made to do so. 

Requirements

· At least 2-5 years of refrigeration service experience, with a specific focus on ice machines.

· Ability to troubleshoot and diagnose refrigeration problems over the phone.

· Ability to read part & electrical diagrams.

· Ability to speak in front of large audiences and conduct service presentations.

· Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and OneNote.

· Ability to lift 80 lbs