Service Manager

Description

We are seeking a dedicated and experienced Service Manager to oversee the daily operations of our establishment. The ideal candidate will ensure exceptional customer service, manage staff, and maintain a welcoming environment for guests. This role requires strong leadership skills and a passion for hospitality.

Key Responsibilities:

- Driving sales, steps of service, and guest satisfaction is the #1 priority

- Providing or directing all Front of House training

- Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline

- Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily 

  feedback on  performance during one-on-one

- Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.

- Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after 

  opening hours of the restaurant

- Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme 

  nights, and creating incentives for the staff

- Manage reservations, seating arrangements, table turnover, and guest inquiries

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements

Skills and Qualifications:

- Proven experience in a front of house management role or similar position

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to work in a fast-paced environment and handle multiple tasks

- Knowledge of hospitality industry standards and best practices

- Proficient in reservation and point-of-sale systems

- Strong problem-solving skills and attention to detail

- Flexibility to work days, evenings, weekends, and holidays as needed