Service Manager

Salary :

$28 - 32 hourly

Company : Trails End Taphouse & Restaurant

Job Type : Full Time

Snohomish, Wa 98290

Job Description - Service Manager

Benefits:

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Vision insurance

Job Description:
Trails End Taphouse & Restaurant is in search of an outgoing customer service professional to help lead our restaurant service team. This position is responsible for the hiring, training and scheduling of our entire front of house team. The Ideal candidate will have prior experience as a lead server or restaurant manager and the ability to effectively communicate with all personality types and communication styles. Experience in sales and labor forecasting is a must for success in this role. All applicants must be at least 21 years of age and available to work evenings and weekends. Please respond with your resume and a short cover letter describing your interest in the position. Please also check out our website: www.trailsendtaphouse.com

Responsibilities:

Supervise all FOH staff as acting manager on duty

Ensure exceptional guest experiences, finding positive resolutions to guest issues.

Maintain current training and service standards set forth in current training manual while looking for opportunities to improve upon it.

Educate and train team members in all aspects of the FOH

Uphold all cash handling procedures

Create and adjust staff schedules to meet restaurant needs in operations and profitability

Monitor and maintain company social media platforms

Adhere to all safety and sanitation regulations

Qualifications:

Minimum 2 years of experience in a leadership role.

Night and weekend availability

High level of knowledge around food, craft beer, wine, cider, and spirits

Experience with Toast POS and Restaurant 365 software a plus

Have or obtain upon hire, a valid: Washington State Food Worker's Card & Class 12 M.A.S.T. Permit

Ability to thrive working on their feet up to 8-10 hours in a day

Excellent written and verbal communication skills to be used in external and in house communications

Ability to effectively maintain service standards and financial benchmarks in both the short and long term.

An ability to master new technology apps and computer systems quickly

Compensation: $28.00 - $32.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

" Trails End is one of the most highly rated restaurants in the area. We offer a lively, fast paced work environment with a fun, family atmosphere. Everything we do at Trails End starts with teamwork. We truly live by the motto every guest is your guest. Our mission is to always provide an exceptional dining experience while continually evaluating opportunities to enhance our offering, strengthen our team, and exceed the expectations of our guests and community. "

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Service Manager

Job Description - Service Manager

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