Service Manager

Purpose:

Responsible for ensuring services are meeting the business needs and are accountable for customer satisfaction both internal and external. Increasing service sales along with improving processes and engaging the service team.  

Essential Functions:

• Supervise in shop service and repair of machines and equipment

• Provide direction and leadership required to achieve professional technical services at profitability and quality standards

• Oversee field service and repair of machines and equipment

• Manage branch maintenance and repairs, housekeeping and security

• Ensure new and used equipment are prepared properly

• Develop and schedule sales and expense budgets

• Forecast capital expenditures to maintain various departments and assist in improvements

• Develop service objectives

• Training all service employees

• Professional development of department employees

• Conduct service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage employee participation and personal growth. 

• Continually monitor the progress of the department, and that of individuals in the service group, toward the quality and profit goals.

• Conducts meetings with the service group to discuss performance, standards and goals

• Perform various administrative duties

• Comply with all safety procedures 

• Schedule maintenance for industrial machines and equipment, and keep equipment service records

• Effectively communicate and actively participate within a goal-orientated team environment

• Actively participate in problem solving and continuous improvement activities

• Spend up to 25% of time assisting in the shop as needed

Position Core Competencies:

• Customer Service – Internal & External • Job Knowledge

• Professionalism • Accountability / Responsibility

• Communication • Initiative

• Dependability • Planning / Organization

• Time Management • High degree of attention to Detail

• Strong computer skills 

Education:

Two-year Associates Degree from college or technical school in Heavy Equipment repair (or 5 years of relevant experience or training) and 2 years of management experience; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Skills:

Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical and Work Environment:

Combination of office and shop environment. Moderate to loud noise levels. Work requires a combination of sitting, using hands to finger, handle, or feel, as well as standing and walking. Occasional stooping, kneeling, or crouching as necessary to assist with equipment troubleshooting. Frequent lifting, up to 25lbs