Service Manager

Service Manager

Parkesburg, PA Area

Are you a skilled Service Manager passionate about driving company growth, delivering exceptional customer service, and ensuring seamless day-to-day operations?

We're seeking a Service Manager to oversee and streamline operations across both Road and Shop service teams. This role ensures jobs are scheduled, completed, and invoiced efficiently—while maintaining customer satisfaction, team performance, and workflow organization at the forefront.

Why You'll Love Working with Us:

• Relationship-Focused Environment: Work with a team that values integrity, trust, and knowing customers by name – not a number.
• Positive Work Culture: Join a faith-based company that fosters a friendly, respectful, and supportive atmosphere.
• Professional & Stable Setting: You will enjoy working in a modern facility with experienced technicians, knowledgeable staff, and a reputation for honest service.
• No Nights or Weekends: Maintain a healthy work-life balance with a consistent weekday schedule.
• Opportunity to Grow: Be part of a locally owned, growing business that takes pride in doing the job right.

Sam's Mechanical is a certified dealer for Unicarrier, Combilift, and Viper Lift Truck, and also services many other brands in and around Lancaster County. We're growing and seek a full-time Service Manager to join our team and work directly with customers at our location. This role involves overseeing service technicians, collaborating to diagnose customer equipment issues, and maintaining strong organizational skills to keep operations running smoothly.

Who We're Looking For:

• Industry Knowledge: 3 years of customer service experience required. Experience in the automotive or equipment service industry preferred. Previous leadership experience required.
• Customer Service Mindset: Committed to delivering excellent service and building strong relationships with customers and team members.
• Technology Skills: Computer savvy, with experience using CRM systems preferred.
• Character & Work Ethic: Adaptable, trustworthy, dependable, and self-motivated, with a strong sense of responsibility and follow-through.
• Problem-Solving & Organization: Able to troubleshoot issues, stay organized, and manage multiple tasks in a fast-paced environment.
• Physical Requirements: Able to lift up to 50 lbs. as needed.

Key Responsibilities:

• Communicate with customers to schedule work, provide quotes, and resolve concerns.
• Supervise, schedule, & support service technicians in shop and field roles.
• Train & coach technicians to maintain quality and efficiency.
• Oversee workflow and ensure service jobs are completed on time and within budget.
• Collaborate with parts and sales teams to ensure smooth operations.
• Track key performance metrics and maintain accurate service records.
• Assist with budgeting, planning, and staying current on industry trends.

What we offer our Service Manager:

• $75,000-$80,000 annually. Depending on experience
• Typical schedule: 6:00 AM start, 45-47 hours/week (no evenings or weekends)
• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Retirement Plan with 3% Employer Match
• Short-Term Disability and Life Insurance
• Paid Uniform Service
• Occasional employee training opportunities
• Clean, professional facility with a friendly, faith-based team
• Trusted local business known for honest service and strong customer relationships

To Apply

To be considered for our Service Manager position, please submit your resume in Microsoft Word or PDF format.

By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.