Service Manager

Do you have a passion for the automotive industry and a drive to lead a high-performing service team? Our Nissan Kia dealership is looking for an experienced Service Manager to take our customer service and shop performance to the next level.

Your Role:
As Service Manager, you will lead daily operations of the service department to ensure profitability, efficiency, and a first-class customer experience. You’ll oversee a skilled team of advisors and technicians while building a culture of accountability, trust, and continuous improvement.

Key Responsibilities:

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  Manage all service department activities, including repair orders, dispatching, and workflow

  
  


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  Ensure a positive customer experience and strong CSI performance

  
  


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  Coach, mentor, and develop service advisors and technicians

  
  


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  Drive profitability through efficient labor utilization and proper upselling

  
  


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  Monitor key metrics (hours per RO, effective labor rate, comeback rate, etc.)

  
  


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  Coordinate with the Parts, Sales, and Warranty departments

  
  


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  Maintain compliance with manufacturer policies and safety regulations

  
  


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  Represent the Nissan and Kia brands with professionalism and integrity

  
  

What You Bring to the Table:

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  Prior experience as a Service Manager or Assistant Service Manager, preferably with Nissan Kia, or another import brand

  
  


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  Proven track record in driving department performance and customer satisfaction

  
  


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  Excellent leadership and communication skills

  
  


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  Working knowledge of DMS-Tekion

  
  


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  Understanding of manufacturer warranty processes and compliance standards

  
  

We Offer:

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  Competitive base salary + performance-based bonus

  
  


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  Health, dental, and vision insurance

  
  


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  Paid vacation and holidays

  
  


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  401(k) with employer match

  
  


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  Employee discounts on vehicles, parts, and service
  
  

  
  

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.