Service Manager

Job Title: Service Manager
Location: Berlin, CT
Company: Tasca Ford Berlin
Job Type: Full-time

Salary Range: $100,000 - $160,000

About Us

Tasca Ford Berlin is part of the respected Tasca Automotive Group, a family-run business with over 75 years of automotive excellence. We are committed to delivering an exceptional service experience to our customers while creating a supportive, high-performance environment for our team.

Job Summary

We are looking for an experienced and motivated Service Manager to lead our busy service department. This role is ideal for someone who is passionate about customer service, skilled at team leadership, and experienced in automotive operations—especially within a dealership setting.

Key Responsibilities

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  Manage daily operations of the service department to ensure high productivity and efficiency

  
  


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  Lead, train, and mentor service advisors, technicians, and support staff

  
  


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  Ensure top-level customer satisfaction by handling concerns and streamlining the service experience

  
  


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  Monitor department performance using KPIs (labor hours, gross profit, CSI, etc.)

  
  


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  Coordinate with the parts department for timely repairs and effective parts usage

  
  


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  Maintain compliance with all safety, environmental, and Ford OEM standards

  
  


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  Drive profitability by managing costs, labor efficiency, and warranty claims

  
  


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  Oversee quality control and technician workflow to reduce comebacks

  
  


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  Create and manage staff schedules, training plans, and department goals

  
  

Qualifications

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  3+ years of experience as a Service Manager or Assistant Service Manager in an automotive dealership

  
  


• 1+ year of Ford experience


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  Proven track record in leading high-performing service teams

  
  


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  Strong understanding of automotive repair processes and diagnostics

  
  


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  Excellent communication and customer service skills

  
  


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  Experience using dealership management systems (DMS) and scheduling tools

  
  


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  Valid driver’s license

  
  

Preferred Qualifications

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  Experience with Ford vehicles and OEM certifications

  
  


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  Familiarity with Ford’s service processes, warranty systems, and reporting metrics

  
  

What We Offer

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  Competitive salary ($100,000–$160,000/year depending on experience)

  
  


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  Paid time off and holidays

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with employer match

  
  


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  Ongoing training and growth opportunities

  
  


• Retirement plan


• Parental leave

Schedule

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  Full-time, Days: M-F

  
  


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  Weekends as needed

  
  

Apply Today

If you’re a results-driven leader ready to take the next step in your automotive career, apply today and join the Tasca Ford Berlin team!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.