Service Manager

                                                                                                                  Service Manager Position

                                                                                                               Courtesy Ford, Danville Illinois

Currently, our dealership in Danville, IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team, delivering exceptional customer service, and driving results, we want to talk to you. This is an exciting opportunity to lead a Service department, represent the most respected brand in the industry, and maximize your earning potential. 

• Manages an efficient and profitable service department through productive staffing, customer retention, and cost controls.


• Ensures all service objectives are met and all service records are maintained.


• 
  Manages the daily inventory of technicians' time to ensure it is consistently sold to service customers. 
  

• Oversee all service department operations, ensuring high-quality work and customer satisfaction.


• Manage, train, and motivate a team of service technicians and advisors.


• Develop and implement strategies to achieve departmental goals for revenue and efficiency.


• Maintain a robust customer service system that guarantees prompt and personalized assistance.


• Handle customer complaints and resolve issues effectively.


• Manage the department's budget, inventory, and financial performance.


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  Ensure all service and repair work is completed correctly and in a timely manner. 
  


• Control expenses, manage receivables, and support promotional and service campaigns. 


•  Track Customer Satisfaction Index (CSI) scores. Implement corrective actions when needed. 


•  Manage daily operations, including scheduling, repair quality, warranty submissions, and documentation. 

• 5 years proven experience in a Service Manager role within an automotive dealership


• Strong customer service and business management skills.


• Ability to work well under pressure and handle a fast-paced environment.


• Proficiency in service management software and standard office applications.


• 
  Detail-oriented and highly organized. 
  


• Valid driver's license with clean driving record.