Service Manager

Fields Chrysler Jeep Dodge Ram in Glenview is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. 

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment, where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization.

What We Offer – Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression on the customer


• Manage and hire technicians and service advisors


• Interview and make new hires


• Distribute work between technicians


• Prioritize required services


• Ensure customers have a positive dealership experience


• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled


• Spend quality time building relationships with the customers
   

REQUIREMENTS

• Technical automotive knowledge


• No less than 4 years of Service Management Experience is required


• Demonstrated ability to manage others


• Organized and friendly personality


• CDK experience a must!!


• Dealership experience preferred

PAY: $140,000 - $160,000 per year DOE