Service Manager

We are seeking an experienced and motivated Service Manager to join our team at Mills Auto Group in Charlotte, NC. The ideal candidate will oversee daily operations within our service department, ensuring high customer satisfaction and efficient workflow. This role requires strong leadership skills, a customer-focused approach, and the ability to manage a team dedicated to delivering exceptional automotive service experiences.

Responsibilities

• Manage daily operations of the service department to maximize efficiency and customer satisfaction.


• Lead, coach, and develop a team of service advisors and technicians.


• Ensure service quality and timely completion of repairs and maintenance.


• Maintain strict adherence to safety and compliance regulations.


• Build and nurture strong relationships with customers to promote repeat business and positive reviews.


• Develop and implement strategies to improve service department performance and profitability.


• Coordinate with parts, sales, and other departments to optimize overall dealership operations.

Requirements

• Proven experience in automotive service management or a similar leadership role.


• Strong knowledge of automotive service processes and repair standards.


• Excellent interpersonal and communication skills.


• Ability to lead and motivate a diverse team.


• Detail-oriented with strong organizational and problem-solving skills.


• Proficiency with service management software and related technology.


• Valid driver’s license and ability to work in Charlotte, NC.

Benefits

• Competitive annual compensation of $160,000.00, paid semi-monthly.


• Health, dental, and vision insurance plans.


• Retirement savings plan options.


• Paid time off and holiday benefits.


• Opportunities for professional growth and development.


• Supportive and inclusive work environment.

About the Company

Mills Auto Group is a leading automotive dealership located in Charlotte, NC, committed to providing outstanding service and value to our customers. With a strong reputation built on integrity and customer satisfaction, we strive to create a positive workplace culture and deliver an exceptional automotive experience for all our clients.