Service Manager

Job Title: Service Manager
Job Location: San Antonio TX
Operating Company: Mechanical Reps INC
FLSA Status: Exempt

About: 
 
Mechanical Reps Inc - A member of the AIR Control Concepts family. 

Mechanical Reps, Inc. is the premier manufacturers' representative for HVAC products in Central and South Texas. Founded in 1974, our team provides exceptional products and an unprecedented level of service. Mechanical Reps Inc. serves engineers, contractors, and facility managers who demand responsiveness and expertise.

We are proud of our long-lasting relationships with leading product manufacturers, but we understand that our real product is service. Uncompromising dedication to our customers is our greatest strength.

Check out our website: home | Mechanical Reps.

 

Job description

We are currently seeking to hire a HVAC Service Manager to join our team! The Service Manager will be responsible for providing the leadership for all activities from the startup of new equipment, warranty, post start up service/maintenance and factory replacement of equipment/systems. The development and maintenance of the relationship with the customer through the life cycle of the equipment. Foster relationships with peer leaders in Sales, Controls, Aftermarket and Administrative arms of our Company to provide a world class experience for our internal and external customers. Daily tasks will include but not limited to the support of Sales through pricing on projects, parts and services, working with the Administrative Team for field service coordination/billings/collections, management of technicians and customer satisfaction.

Essential Duties and Responsibilities: 

• Leads the Field Operations function of our business to respond to internal and external customers by working with peers across our Company to leverage resources across our business and partner companies to maximize efficiencies including Startups, Warranty Service and Maintenance.
• Provides input in the scheduling of work including Startups, Warranty, Service, Maintenance, Projects etc.
• Effectively attracts, mentors, and develops all Field Operations Team Member’s skill levels in the areas of customer service, technical skills and emotional intelligence. Produces business results by working with the Administration Team to ensure invoices are generated timely upon completion of work, managing budgets and maximizing applied utilization of the Field Operations Team.
• Ensures the standard service work processes are followed. Creates and improves transactional processes impacting the customer experience and increasing overall customer satisfaction.
• Upholds safety within the Field Operations Team. Works with our safety partners on training for all Team Members to ensure a safe work environment both at the office and on jobsites.
• Maintains a “Customer First” attitude always.
• Performs all other duties as assigned.

Supervisory Responsibilities:

• Supervises the Field Operations Team directly in a specific area. Helps establish organization structure to include Field Operations Resource Coordinators and Field Operations Administrators including the hiring, training, and evaluation of the Team.
• Monitors overall Team performance to ensure jobs are being completed timely and in a professional manner putting the customer first.
• Drives world class customer service for all locations creating ONE Insight Parts organization.

Experience and Requirements: 

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum of 4 years’ experience in the HVAC industry preferred.
• Minimum of 3 years' experience managing teams of people, processes and budgets preferred.
• Valid driver’s license and clean driving record.
• To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires a proficient level of knowledge of Microsoft Office and Adobe.

Benefits: 
We offer a competitive and comprehensive benefits package, including: 

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

Air Control Concepts & Mechanical Reps INC are Equal Opportunity Employers.