Service Manager

Summary/Objectives

The Service Manager is responsible for maintaining a superior level of service for their group of designated customers by managing, directing, and supervising a group of technical personnel. Ultimate responsibility is the resolution of all technical problems by making decisions relative to their customers and personnel within the guidelines of company policy, departmental guidelines, and leadership directives.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resolve technical problems daily.


• Manage service technicians and develop action plans for improvement.


• Develop, build, and maintain a service team.


• Run routine service calls in field as necessary.


• Work in conjunction with Sales to create solutions for customers that are beneficial for both the company and the customer.


• Schedule training of technicians and hold training sessions as needed.


• Proactively recruit potential new service technicians.


• Drive company owned vehicle in a courteous and respectful manner.

Supervisory Responsibility

Responsible for recruiting, selecting, training, developing, managing, and motivating a team of service technicians.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Ability to sit at a computer for prolonged periods of time. Occasional moving, lifting and setting up office equipment.

Position Type/Expected Hours of Work

Full-time, Monday-Friday, 40 hrs/week

Occasional afterhours work necessary.

Travel

Minimal travel; some traveling to customers’ locations or for trainings/meetings.

Required Education and Experience

• High school diploma


• Two-year technical degree


• 5 years’ experience in the copier or printer industry

Preferred Education and Experience

• Bachelor’s degree 

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.