Service Manager

REYCO Systems has been a leader in the food processing equipment industry for over 50 years and we are still growing. We take pride in being a family owned company. We are looking to grow our team with a self-motivated, enthusiastic and driven individual. This person will be a vital resource for our ongoing success and growth as a company.

Learn more about our organization: https://youtu.be/q4tDLrX69SA

Job Description:

We’re looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes. This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.

Job Responsibilities: 

• Lead daily service and installation operations, ensuring timely response and high-quality execution


• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion


• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control


• Oversee service-related inventory, tools, equipment, and parts availability


• Establish and improve service procedures, best practices, and safety standards


• Ensure prompt resolution of customer service inquiries, issues, and escalations


• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance


• Analyze service and installation data to identify trends and improvement opportunities


• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency


• Troubleshoot service and operational challenges and implement corrective actions


• Drive continuous improvement initiatives to optimize service delivery and productivity
  

Leadership Responsibilities:

• Interview, hire, onboard, and train service and installation staff


• Oversee daily workflow and resource allocation


• Provide timely performance feedback and evaluations


• Address employee relations matters, including discipline and terminations, in accordance with company policy
  

Job Requirements and Qualifications:

• Strong leadership experience managing service, installation, plant, or branch teams


• Solid technical knowledge of manufacturing processes, equipment, or industrial service operations


• Excellent problem-solving and decision-making skills


• Strong verbal and written communication skills for working with customers and internal teams


• Ability to manage multiple priorities in a fast-paced environment


• Knowledge of safety standards, quality systems, and customer service best practices


• Experience with project management, scheduling tools, and ERP/CRM systems preferred
  
  

Education & Experience:

• 3–5+ years of management experience in service, manufacturing, plant, or branch operations


• Proven success leading teams and meeting operational goals


• Technical background in manufacturing, service operations, or industrial equipment
  

Incentives:

REYCO is a growing company with a lot of opportunity and a great family culture. You will work on challenging projects and initiatives with the opportunity to continue to shape our team as well as get the support, training, and experience that will help further your career and potential.

• Medical, Dental, Vision


• Disability and life insurance


• Paid holidays


• Tiered paid vacation


• 401k with a great company match


• Flexible benefits plans (FSA, HSA)


• Anniversary Rewards


• Furthered Education plans for employees and family members