Service Manager

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T & J Ford, Inc is seeking a dedicated and experienced Service Manager to lead our service department in Ville Platte, LA. The ideal candidate will oversee daily operations, ensuring exceptional customer service and efficient management of resources to maintain high-quality service standards.

Responsibilities

• Manage and coordinate the service department’s activities and staff to achieve operational goals.


• Ensure timely and accurate service delivery to customers, maintaining customer satisfaction.


• Oversee scheduling, workflow, and inventory management to optimize efficiency.


• Develop and implement policies, procedures, and training programs for service staff.


• Collaborate with other departments to improve service quality and performance.


• Handle escalated customer issues and resolve complaints professionally.


• Maintain safety standards and ensure compliance with company policies and regulations.

Requirements

• Proven experience as a Service Manager or similar role in the automotive industry.


• Strong leadership skills with the ability to motivate and manage a team.


• Excellent communication and interpersonal skills.


• Solid understanding of service operations, automotive repair processes, and customer service.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficient with service management software and Microsoft Office Suite.

Benefits

• Competitive compensation package.


• Opportunity to work with a reputable automotive company.


• Supportive work environment with opportunities for professional growth.


• Health and wellness benefits (specific details to be discussed during interview).

About the Company

T & J Ford, Inc is a trusted name in the automotive industry, committed to providing top-notch service and quality vehicles to the Ville Platte community. Our focus is on customer satisfaction, integrity, and continuous improvement to ensure a rewarding experience for both our employees and customers.

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