Service Manager

About the Position:

• Service Manager is required to effectively lead and develop the service team to provide excellent customer service. 


• The ideal candidate has strong mechanical and technical abilities, understanding of financial objectives and is motivated to complete administrative tasks. 

Benefits:

• Medical Insurance


• Vision Insurance


• Dental Insurance


• 401(k) with Company Contribution


• Employee Assistance Program


• Paid Time Off


• Incentive Compensation Program


• 100% Company Paid Uniforms


• Company Provided Cell Phone


• Affiliate Rewards Program


• Personal Finance Solutions


• Employee Development Program

Responsibilities:

• Supervise Service Department staff to develop and sustain a high level of employee performance, budget achievements, and morale that is highly aligned with our mission and core values. 


• Align and implement company policies, standard operating procedures, bulletins, and campaigns.


• Schedule service work according to priority and maintain a consistent orderly workflow.


• Advise customers of necessary repair services and preventative maintenance.


• Create and ensure strategies to improve sales and customer satisfaction. 


• Ensure that customer issues are resolved promptly according to company guidelines.


• Analyze market demand to ensure present and future workflow availability.


• Maintain dealer standards including but not limited to vehicles, facilities, tooling, and training.


• Promptly evaluate and recondition trade-in equipment.


• Ensure warranty claims are processed according to policy.


• Complete PIP and campaign according to manufacturer guidelines.


• Maintain in good condition all service tools and service vehicles.


• Responsible for the maintaining safe facility, equipment, and operations.


• Ensure service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.


• Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.


• Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.


• Perform other related duties as assigned.

Qualifications and Requirements:

• High School Diploma /GED required, with a bachelor’s degree or equivalent in experience preferred.


• Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.


• Successful experience in leading a team is required.


• Proven track record in customer service and communications required.


• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

What is Redline Equipment?

• We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.


• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth