Service Manager

About Michael Bonsby HVAC, Plumbing & Electrical

Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities. 

About the Role

Michael Bonsby HVAC is looking for an experienced Plumbing Service Manager to lead and support our plumbing service operations across Maryland and Virginia. This role is responsible for overseeing daily service activities, ensuring safety, quality, and customer satisfaction standards are consistently met, and supporting the growth and development of the plumbing service team.

What You’ll Do

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  Lead, coach, and manage a team of Plumbing Service Technicians

  
  


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  Oversee daily service operations, scheduling, and workflow to ensure efficiency and quality

  
  


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  Ensure all work meets company safety standards, local codes, and customer expectations

  
  


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  Serve as a point of escalation for complex technical issues and customer concerns

  
  


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  Monitor performance metrics and implement improvements to drive productivity and profitability

  
  


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  Maintain fleet, tools, and equipment standards across the plumbing service team

  
  


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  Participate in training, meetings, and company events

  
  


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  Support hiring, onboarding, and ongoing development of plumbing technicians

  
  

We’d Love to Hear From You If You Have

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  Strong knowledge of residential plumbing systems, diagnostics, and repair best practices

  
  


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  Previous experience managing or leading plumbing service teams

  
  


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  Working knowledge of service management software (ServiceTitan experience is a plus)

  
  


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  Excellent organizational, leadership, and problem-solving skills

  
  


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  Strong written and verbal communication skills

  
  


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  A valid driver’s license

  
  

Working Conditions / Physical Demands

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  Safety must be considered a primary responsibility, with general knowledge of safe working practices and OSHA requirements

  
  


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  Must be able to sit, stand, walk, stoop, and use hands to handle tools and controls

  
  


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  Ability to climb ladders, work in hot and cold environments, and access tight spaces such as crawl spaces when needed

  
  


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  Must be able to regularly lift and/or move 50+ lbs

  
  


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  Work environment may vary based on season and scope of work

  
  

Benefits and Perks: 

Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: 

• Competitive Pay


• Benefits: We offer top-notch benefits!
  
  
  
  • Various medical, dental & vision plans, including 100% employer covered options for you and your family
  
  
  • 401(k) match up to 3.5%
  
  
  • 100% Company paid long & short-term disability and life insurance
  
  
  • Flexible spending accounts for health and dependent care
  
  
  
  


• Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth. 


• Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy


• Company Branded Carhartt Uniforms


• Free Energy Drinks 

Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.