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Serpentini Chevrolet of Tallmadge– Tallmadge, Ohio
Serpentini Chevrolet of Tallmadge is a proud member of the Serpentini Auto Group, delivering exceptional customer service and automotive expertise to the Tallmadge community. We are committed to providing a top-tier dealership experience built on integrity, performance, and teamwork.
We are seeking a results-driven Service Manager to lead our service department. The ideal candidate is an experienced automotive professional with strong leadership skills, a passion for customer satisfaction, and a proven track record of driving operational excellence and profitability.
Oversee daily operations of the service department, including technicians, advisors, and support staff
Drive service revenue growth while maintaining high customer satisfaction scores
Monitor and manage departmental KPIs, productivity, efficiency, and profitability
Ensure compliance with manufacturer standards and dealership policies
Recruit, train, mentor, and develop service team members
Maintain strong relationships with customers and proactively resolve concerns
Oversee warranty administration and ensure accurate documentation
Maintain a safe, organized, and high-performing work environment
Minimum 2+ years of Service Experience required (Previous managerial experience not required)
Strong knowledge of dealership service operations, warranty processes, and fixed operations performance metrics
Proven leadership and team-building abilities
Excellent communication and customer service skills
Ability to analyze financial reports and drive department profitability
Valid driver’s license with a clean driving record
Competitive base salary + performance bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Ongoing training and professional development
Career advancement opportunities within the Serpentini Auto Group
At Serpentini Chevrolet of Tallmadge, we believe our people drive our success. If you are a motivated leader ready to take a high-performing service department to the next level, we want to hear from you.
Apply today and become part of a dealership that values excellence, teamwork, and customer satisfaction.
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