Service Manager

Company Summary:
T&J Companies is a family-owned and operated electrical contractor that self-performs commercial electrical services for customers throughout the Northeast with a focus on retail locations.

Our team is professional, agile, and customer centric. Our goal is to Provide our customers with fast, reliable service they can count on while growing our family-run business into a top employer in the area.

Position Summary:
The Service Manager is responsible for managing the day-to-day operations of field technicians and ensuring customer needs are met on time and within scope.

Hours:
Monday-Friday | 7:00am-4:30pm (Rotating on-call schedule will be required occasionally)

Responsibilities and Duties:
The Service Manager role is a critical piece of our business that connects our office, field staff and customers.

The Service Manager responsibilities and duties include:
Primary Duties:
- Manage day to day operations of field technician
- Manage technicians time each day and communicating with them before overtime is incurred
- Answer phone calls from technicians in real time, offering assistance for any issues they encounter
- Build and submit proposals to clients
- Conduct routine housekeeping tasks such as following up on open proposals, open parts orders, etc.
- Work with VP of Field Operations to assign emergency work orders to technicians
- Additional duties as assigned

Qualifications:
Required Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, One Drive) or related software
- Excellent organizational skills and attention to detail
- Basic understanding of clerical procedures and systems such as recordkeeping and filing
- Ability to work independently

Experience
- Experience working in a similar role is required
- Knowledge of the Electrical / Facility Services industry is preferred

Education/Licensure/Certifications
- High School Diploma or equivalent is required

Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times

Other Requirements:
- Candidates must be authorized to work in the United States
- Candidates must be willing to relocate before starting work as this position is required to be onsite Monday-Friday
- Candidates must pass a drug test and background check prior to starting work

Compensation and Benefits:
- $60,000-$80,000 per year based on experience
- 10 days paid vacation
- Health Insurance offered
- Dental Insurance offered
- 401k with company match
- Employee discount program
- Opportunities for growth and development