Service Manager

Volkswagen of Stamford is looking for a highly motivated Service Manager to manage our auto service, repair shop operation. We are a family owned & operated, high volume dealership. Large workspace with multiple bays, top-notch equipment and support, excellent pay and benefits including Medical, Dental, Vision, Paid Time Off and 401K

Job Requirements:

• Previous experience as a service advisor and/or technician, as well as an extensive technical background with 10 years or more of dealership experience.


• Excellent communication skills to assist customers, employees and vendors.


• Ability to maintain profitability of the dealership service operation while controlling expenses and maintaining customer satisfaction.


• Committed to staying on top of dealership and Company standards and complying with government regulations.


• Experience with dealership management systems; CDK preferred.


• Professional certification from the National Institute for Automotive Service Excellence (ASE) is a plus.

Responsibilities include:

• Managing Service Department operations with maximum customer focus and efficient, high-quality repairs while supervising a team of skilled Technicians and Service Consultants.


• Communicating with customers and staff to resolve issues that relate to service to enure customer satisfaction


• Managing warranty administration & mentoring and training Service Consultants and Technicians


• Monitoring and managing dealership service communications


• Assist in the hiring process and performance management of Service Advisors and Technicians

WHAT WE OFFER

Depending on your employment status, you may be eligible to receive the following:

• Medical, Vision and Dental


• 401K Plan plus company match


• Competitive wages


• Paid time off and vacation


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Health and wellness


• Air-conditioned shop


• State-of-the-art, brand new facility with air-conditioned and cutting edge technology


• Shop equipped with the newest technology and equipment


• Uniforms provided


• Discounts on products and services


• Work environment OSHA certified to current Air Quality Standards


• Highly productive shop


• Career advancement opportunities, promote from within


• ASE and state inspection certification reimbursement and all training expenses paid to further your career


• Continued education, manufacturer hands on and web based training


• Clean and professional work environment