Service Manager

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Service Manager position available to oversee service at two of our properties in Spring Lake, NC: Village on the Lake and Stone Gate Apartments!

As Service Manager, you will be responsible for the overall management of the apartment complex and all areas related to the day‐to‐day maintenance operations of the residential community under the direction of the Property Manager and Director of Facilities

Essential duties include but are not limited to:

• Manage maintenance team members


• Oversee electrical, plumbing, carpentry work, appliance repair and painting


• Organize and manage the different programs required by State and Federal Jurisdictions


• Meet with and direct contractors as needed


• Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards.


• Manage the facility side of the budget


• Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors


• Keep informed of pending vacant units and schedule all the vendors for the make ready process


• Manage the daily flow of service requests


• Submit the required weekly reports to the corporate office


• Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems


• Responsible for managing and carrying out 24 hour emergency maintenance schedule


• Schedule and complete preventative maintenance program


• Coordinate special projects as directed

Requirements:

Service Manager must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees. Service Manager must have the necessary skills to effectively complete tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/Qualifications:

• 3+ years' of maintenance supervisor experience 


• 3+ years of prior supervisory experience 


• EPA Universal certification required 


• Strong understanding of appliance, electrical and plumbing repair


• Basic knowledge of HVAC and electrical circuitry


• Current on OSHA, building and safety standards


• Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools


• Valid drivers’ license

Weekend work is required.

Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Renewal Commissions and Bonuses


• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave


• Insurance Benefits: Medical and Dental Coverage through Cigna; Vision Coverage through EyeMed; Life, AD&D, Disability Insurance; Flexible Spending Account


• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches


• Wellness: Annual Wellness Reimbursement of up to $900


• Professional Development: Tuition Reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities


• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company; employee discount through Intercoastal Mortgage

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.