Service Manager

Overview

We are seeking a dedicated and experienced professional to lead our service department. This position involves managing service operations and ensuring top-notch customer satisfaction while optimising the workshop's efficiency.

Key Responsibilities

• Oversee daily service operations, including scheduling and workflow management.
• Ensure high-quality standards in all service activities and maintain customer satisfaction.
• Train, mentor, and evaluate service staff to enhance team performance and skills.
• Manage service budgets and control costs effectively.
• Develop and implement service marketing strategies to attract new customers.
• Handle customer inquiries, complaints, and service issues in a professional manner.

Requirements

• Proven experience in a service management role, preferably within the automotive industry.
• Strong leadership skills and the ability to motivate a team.
• Excellent communication and customer service skills.
• Solid understanding of automotive repair processes and service department operations.
• Proficient in using service management software and tools.

Nice to have

• Certification in automotive service management.
• Experience with managing budgets and financial reports.
• Knowledge of current automotive technologies and trends.