Service Manager

Fields Mercedes Benz of Lynnwood is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.    https://fieldsautogroup.hireology.careers/ 

Responsibilities

• Ensure customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression on the customer


• Manage and hire technicians and service advisors


• Interview and make new hires


• Distribute work between technicians


• Prioritize required services


• Ensure customers have a positive dealership experience


• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled


• Spend quality time building relationships with the customers
   

Qualifications

• Technical automotive knowledge


• No less than 4 years of Service Management Experience is required


• Demonstrated ability to manage others


• Organized and friendly personality


• CDK experience a must!!


• Dealership experience preferred

What We Offer – Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services