Service Manager

Ketterhagen Motor Sales Inc is looking for an experienced Service Manager!

Ketterhagen Motor Sales Inc. is a family-owned Ford dealership in Whitewater, WI, with over 105 years of trusted service to the local community. We pride ourselves on a supportive, team-oriented work environment where employees are valued and encouraged to grow. If you're looking to build a career with a company that treats both its customers and staff like family, we'd love to have you join our team.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Manager Compensation and Benefits:

• 
  

  Competitive Pay

  
  


• 
  

  Simple IRA

  
  


• 
  

  Paid vacation

  
  


• 
  

  Growth opportunities

  
  


• 
  

  Employee vehicle purchase plans

  
  


• 
  

  Family owned and operated

  
  


• 
  

  Long term job security

  
  


• No weekend hours

Service Manager Responsibilities:

• 
  

  Assist customers in servicing, repairing and explaining each service needed

  
  


• 
  

  Understanding customers' requirements and concerns; matching requirements and concerns to various service options

  
  


• 
  

  Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

  
  


• 
  

  Staying updated on new products, features, accessories and attending product training as required

  
  


• 
  

  Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

  
  


• 
  

  Supervise all service department personnel, as well as monitor their performance in servicing customers

  
  


• 
  

  Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

  
  

Service Manager Requirements:

• 
  

  Strong focus on providing excellent customer service

  
  


• 
  

  Previous experience at a Ford dealership is a plus

  
  


• 
  

  Ability to identify the problem quickly

  
  


• 
  

  Knowledge of automobiles

  
  


• 
  

  Proven record of achieving exceptional customer satisfaction

  
  


• 
  

  Very energetic personality 

  
  


• 
  

  A desire for a long-term career with a growing organization

  
  


• 
  

  Personal and professional integrity

  
  


• 
  

  Computer skills and willingness to learn new programs

  
  


• 
  

  Ability to learn new technology and repair and service procedures and specifications

  
  


• 
  

  Ability to work in a fast-paced environment

  
  


• 
  

  Basic computer skills

  
  


• 
  

  Positive, friendly attitude 

  
  


• 
  

  High school diploma or equivalent

  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.