Service Manager

Location: Tom Wood Honda – [Indianapolis / Whitestown, IN]

About the Role

The Service Manager at Tom Wood Honda leads the dealership’s service department, ensuring exceptional customer experiences, efficient operations, and high-quality vehicle maintenance and repair. This role is responsible for managing service advisors, technicians, and support staff while driving performance metrics and fostering a culture of accountability, continuous improvement, and teamwork.

Key Responsibilities

Lead all aspects of daily service operations, including workflow management, scheduling, and department performance. Drive service department KPIs such as labor sales, effective labor rate, hours per RO, and customer satisfaction. Manage, coach, and develop service advisors, technicians, and shop leadership to ensure high performance and engagement. Ensure all repairs meet Honda manufacturer standards and Tom Wood quality expectations.

Partner closely with the Shop Foreman and Parts Department to improve efficiency, reduce downtime, and maximize shop throughput. Address and resolve escalated customer concerns with professionalism and a focus on retention. Maintain compliance with all OEM, safety, and dealership policies and procedures. Monitor and manage departmental expenses and profitability, including P&L responsibility where applicable.

Promote a culture aligned with Tom Wood Group core values, emphasizing integrity, teamwork, and customer-focused service.

Success Indicators

Achievement of service department revenue and profitability goals
High customer satisfaction (CSI) scores and retention
Increased technician productivity and efficiency
Strong team engagement, retention, and development
Effective execution of service processes and operational consistency

Qualifications

Proven experience in automotive service management or a related leadership role
Strong understanding of dealership service operations, processes, and KPIs
Excellent leadership, coaching, and conflict-resolution skills
Ability to lead teams and drive performance in a high-volume environment
Strong communication and organizational skills
Familiarity with Honda systems and processes is a plus
Valid driver’s license with an acceptable driving record

Why Join Tom Wood Honda

At Tom Wood Group, you’re more than an employee—you’re part of a family-owned organization that has been serving the community for over 50 years. We invest in our people through training, career development, and advancement opportunities.

What We Offer:
Paid Time Off & Vacation
Paid Holidays
Medical, Dental & Vision Coverage
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Opportunities for Advancement

Our Core Values:
Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity